Customer Service Advisor

3 weeks ago


Larne, United Kingdom Bunzl Healthcare Full time

**Job description**

To support the sales team in achievement of sales and profit targets whilst maintaining high levels of customer service. Responsible for the day-to-day internal management of Major Accounts, working with internal and external stakeholders to ensure excellent service delivery is achieved.

**Responsibilities**
- Support the growth and development of Major Accounts within defined portfolio against targets working with the Management and TMs to achieve maximum potential.
- Daily review and improve low margin lines - despatched and PA costs.
- Review of ship thru margins to determine margin enhancement opportunities working with procurement to determine alternative products to enhance over all margins.
- Support NPI process of new product lines added to the business, working with procurement where necessary and communicating to TM/customer when available to order.
- Manage the Customer quote process.
- Support Sales team with customer cost changes, price agreements etc.
- Ensure customer price file is updated and live for web ordering.
- Manage out of stock items by communicating with suppliers and purchasing and advising customer accordingly. Ensure alternative products are offered where required to minimise backorders.
- Manage the CSR process to ensure stock available when required. Communicate with customer and TMs.
- Maintain effective communications and good working relationships with all internal and external teams, particularly operations, sales, stock control and credit control to ensure maximum customer service levels are achieved.
- Deal with category queries including stock and non-stock items, delisted and obsolete codes (H & O), code changes and supersessions.
- Deal with customer enquiries and requests for product and service information promptly, efficiently, and courteously, ensuring appropriate follow-up is completed where required.
- Develop and maintain excellent working relationships and effective communications with customer contacts at all levels.
- Work with the customer to provide demand forecasts.
- Support Contract/Tender administration tasks administration tasks.
- Work with the Sales and Finance teams to ensure customer price agreements are maintained and accurate, including customer alignment, overall margin management, price increase management, price support management (rebates), code changes, UOM issues.
- Carry out any other reasonable request by the business.

**Skills and Qualifications**
- Essential Skills_
- Maths and English GCSE passes (or equivalent) at Grade C or above
- IT skills including use of Microsoft office packages
- Customer focus
- Planning and organisation
- Flexibility
- Excellent communication & numeracy skills
- Excellent telephone manner, customer service skills and the ability to work under pressure
- Problem solving
- Proactive
- Decision making
- Complaint resolution
- Outbound Sales calls experience
- Desirable Skills_
- Use of Sage systems
- Experience within the Healthcare industry
- Minimum of 2 years' experience in similar role
- **Please send CV to apply.**_
- **Work time: Monday - Friday 8.30am - 5pm.**_
- **Salary to be confirmed.**_
- Further information _

An exciting opportunity to join a growing Healthcare Company.

As a global Healthcare company we play a key role in making healthcare happen supplying medical consumables. We supply and consolidate an extensive range of medical products, with a national logistics service to match.

Our key customers are private healthcare service providers, medical suppliers and the National Health Service.
- Our core values are: _

Caring Heart - Customer Drive
- Champion Spirit

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: In person

Application deadline: 09/07/2023
Reference ID: SS0523


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