Customer Services Manager

5 days ago


Berkhamsted, United Kingdom Tate Full time

**Customer Services Manager**

**Berkhamsted**

**Salary: £28,000**

**Monday-Friday 8.30am-5.00pm**

**Job Overview**:

- To manage the smooth running of the Customer Services Department
- To ensure all orders are processed
- To ensure all customers' enquiries, queries and complaints are dealt with promptly.
- To develop, monitor and motivate the department, ensuring the highest standard and highest level of customer service is delivered at all times.

**Responsibilities**:

- Ensuring the orders received are processed in time for same day dispatch.
- Handle customer complaints.
- Ensure that orders are processed correctly to minimise any resends/delays.
- Line manage all staff within the Customer Services department.
- Build a happy, well-motivated and skilled team.
- Delegate tasks to and train members of staff including new starters.
- Look after the welfare of the Customer Services team and maintain good staff morale.
- Monitor staff's phone usage and offer and implement appropriate training and KPI's to monitor progress and development.
- Offer the optimum customer experience by ensuring staff take responsibility for their own orders & enquiries effectively and efficiently.

**Person Specification**:

- A proven Customer Services Manager.
- Proactive to ensure the Customer Services team meet the required needs of the company as it grows and moves forward.
- Creative and forward thinking to develop and implement new ideas to move the company forward.
- A customer focused individual, who is able to relate to and bring out the best in a team.
- A calm approach to customer interactions.
- Proficient user of MS Office.

Tate is acting as an Employment Business in relation to this vacancy.



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