Customer Assistant
3 days ago
Week 1:
Mon: 1500-1900
Weds: 1500-1900
Sat: 0915-1800
Week2:
Sun: 0815-1700
Mon: 1500-1900
Weds: 1500-1900
**Purpose**
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver ‘best in town’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve
**Key Accountabilities**
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices
**Key Capabilities**
- Understands how M&S operates,it’sstrategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection
**Technical Skills/ Experience**
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles
**Key Relationships and Stakeholders**
- Customers
- Colleagues
- Store Leadership
- BIG
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
Berkhamsted, HERTFORDSHIRE, ENGLAND;
Berkhamsted SF
-
Customer Service Assistant
7 days ago
Berkhamsted, United Kingdom Euro Garages Full time**Role**: Customer Service Assistant **Location**: Berkhamsted, HP4 2NB **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £10.05 above 18 **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our...
-
Customer Assistant
6 months ago
Berkhamsted, United Kingdom M&S Full time**Summary** Customer Assistant: Sunday 14-18 Monday 19-23 Thursday 19-23 Friday 19-23 Saturday 18-22 **All the details** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you...
-
Customer Assistant Berkhamsted
7 months ago
Berkhamsted, United Kingdom M&S Full time**Key Accountabilities** Customer Assistant Wk1 Sun 14-18 Mon ,Tues ,Thurs, Fri 19-23 Wk 2 Mon, Tues, Wed, Fri, Sat, 19-23 To deliver a great shopping experience for our customers, putting customers before task every time Champion new ways of working within stores through an open mindset and positive attitude Complete tasks and processes that deliver...
-
Customer Assistant
7 months ago
Berkhamsted, United Kingdom Marks & Spencer Full time**Working Pattern** **SUN- 10.00-1800** **SAT-14.00-22.00** **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in town’ standards - Serve and sell...
-
Customer Assistant
7 months ago
Berkhamsted, United Kingdom Marks & Spencer Full time**Working Pattern** **Mon 1900-2300** **Tues 1900 - 2300** **Fri 1900 - 2300** **Sat 1800 - 2200** **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best...
-
Customer Assistant Cafe
7 months ago
Berkhamsted, United Kingdom Marks & Spencer Full time**Working Pattern** **SUN- 8-1600** **MON- 10-1800** **WED- 10-1800** **THURS-10-1800** **FRI-10-1800** **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver...
-
Customer Assistant- in Store Bakery- Berkhamsted
7 months ago
Berkhamsted, United Kingdom M&S Full time**Key Accountabilities** Customer Assistant week 1 Mon 06-12, Tues 06-12, Wed 06-12,Fri 06-12,Sat 06-12 week2 Sun 06-12,Mon06-12,Tues 06-12,Thurs 06-12,Fri 06-12 To deliver a great shopping experience for our customers, putting customers before task every time Champion new ways of working within stores through an open mindset and positive attitude...
-
Customer Delivery Driver, Supermarket Assistant
7 months ago
Berkhamsted, United Kingdom Waitrose Full time**Duties and Responsibilities**: **Due to the delivery/handling/selling of age restricted items, applicants must be 18 years or over to apply.** **Please note that the starting rate for this role is £12.00 per hour.** You’ll be the friendly face of our business - the helpful driver who delivers the unique blend of Waitrose quality and outstanding...
-
Customer Delivery Driver, Supermarket Assistant
7 months ago
Berkhamsted, United Kingdom Waitrose Full time**Please note the starting rate for this role will be £12.00 per hour.** **Duties and Responsibilities**: Due to the delivery/handling/selling of age restricted items, applicants must be 18 years or over to apply. You’ll be the friendly face of our business - the helpful driver who delivers the unique blend of Waitrose quality and outstanding service...
-
Customer Service Advisor
19 hours ago
Berkhamsted, United Kingdom Jewson Builders Merchants Full time**We are looking for someone to join our team at Jewson Berhamsted as a Yard Assistant.** We’re a busy and well established branch, with a friendly team who pride themselves on offering a great service and excellent product knowledge. We have a sales office, warehouse, shop & counter, timber supply and customer delivery vehicles. If you love working with...
-
Customer Advisor
7 months ago
Berkhamsted, United Kingdom Boots Full timeSummary Job Reference: 229163BR - Job Reference: 2 2 9 1 6 3 B R Berkhamsted, High Street Fixed Term Various Hours Available **The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role.** Joining us as a Customer Advisor is a great opportunity, whether it’s...
-
Customer Advisor
5 days ago
Berkhamsted, United Kingdom Boots Full timeJob Reference: 194928BR Berkhamsted, High Street Permanent Part-time **The importance of your role.** This is your chance to be part of something a bit different. You’ll be working closely with the most important part of our business - our customers. Giving them fantastic customer care and making them feel good, and we think that’s a great...
-
Customer Experience Specialist
4 weeks ago
Berkhamsted, Hertfordshire, United Kingdom Chartwells Full timeAbout the RoleAs a Hospitality Assistant, you will play a crucial role in ensuring that our customers receive a delightful experience. You will be responsible for greeting and serving guests, making recommendations from our menu, and representing Compass Group UK&I with a positive brand image.
-
Customer Service Administrator
5 days ago
Berkhamsted, United Kingdom Thai Design Distributors Ltd. Full timeWe are looking for a Customer Service Administrator to join our team and support our established and growing business in the jewellery industry. Our family-owned company has recently celebrated its 49th anniversary and the strong growth we have achieved in recent years makes this a very exciting time to join our team. Our recent success is largely...
-
Customer Service Advisor Yard
7 months ago
Berkhamsted, United Kingdom Jewsons Full timeCustomer Service Advisor Yard **Do you enjoy delivering a first-class customer service experience?** **Do you like hands-on jobs?** **Do you want to build a long-term career with a top employer who can support your desire to learn and progress?** An exciting opportunity has arisen to join our friendly team here in **Jewson Berkhamsted **as a **Yard...
-
Sales Assistant
7 months ago
Berkhamsted, United Kingdom WHSmith Full time**Sales Assistant - WHSmith - [Berkhamsted]** Contract Type: Permanent Working hours: Wednesday, Thursday and Friday shifts totalling 20.5 hours As a Sales Assistant you’ll provide exceptional customer service and work independently or as part of a team to deliver our fantastic store standards. We want you, our customers and our colleagues to be proud...
-
Sales Assistant
7 months ago
Berkhamsted, United Kingdom WHSmith Full time**Sales Assistant - WHSmith - Berkhamsted** Contract Type: Permanent Working hours: Sunday hours between 9.30am - 4pm As a Sales Assistant you’ll provide exceptional customer service and work independently or as part of a team to deliver our fantastic store standards. We want you, our customers and our colleagues to be proud they’re sharing their...
-
Shop Assistant
1 day ago
Berkhamsted, United Kingdom Platform wines Full timeWe are currently looking for a Shop assistant who can work both as part of a team and independently to help the smooth running of our store in Berkhamsted Train Station. **Sales Assistant Duties**: - Opening the store at the beginning of operating hours and closing it at the end of operating hours - Scanning items for customers and making sure they find...
-
Yard Assistant
3 days ago
Berkhamsted, United Kingdom Jewson Civils Frazer Full time**We are looking for a Yard Assistant to join our team at Jewson Berkhamsted (HP4 1DP)!** This role is working with **Jewson Berkhamsted **part of the STARK Group. We are a leading building materials distributor in Northern Europe. We connect suppliers of heavy building materials with the professional craftsmen who build, renovate, and maintain the cities...
-
Shop Assistant
1 day ago
Berkhamsted, United Kingdom Platform wines Full timeWe are currently looking for a Shop assistant who can work set shift Monday To Friday from 6:30am until Midday, 5 days a week. **Sales Assistant Duties**: - Opening the store at the beginning of operating hours - Scanning items for customers and making sure they find what they are looking for - Operating a PDQ Machine - Cleaning and maintaining the store -...