Home Working Christmas Customer Service Executive

3 months ago


Brackley, United Kingdom Willow HR Full time

We have a really great opportunity for a home-working zero hours contract for a customer service executive. We are looking for someone to join us from September to December either part time or full time to help us manage our busy Christmas ordering period. There is opportunity after Christmas to go permanent with the team if you wish. If you are great at Customer Service and enjoy the flexibility of working from home, then this role will be perfect for you.

**Slurp is a retailer of exciting wines from around the world, with a strong (and rapidly growing) online customer base as well as a physical store in Banbury and a warehouse in Brackley. This is a really exciting time to join Slurp due to it experiencing an incredible phase of growth and development due to the increased online shopping for wine.**

Hours: Part time or full time - Zero hours contract potentially moving to perm after Christmas

Days: Monday to Friday with some weekend shifts required on a rota basis

Shifts: 9am-5pm & 11am-7pm

Location: Home based (Travel to Brackley required very occasionally)

**Role Responsibilities (not limited to)**
- Ownership of final resolution of all customer queries.
- Liaising closely with the all teams, providing communication regarding all customer interactions.
- Provide professional customer service and communication with internal and external customers.
- You will be required to demonstrate an exceptional attention to detail - all communication both internally and externally must be concise, correct and containing all relevant/required information.
- Contribute knowledge and understanding of best practices for Customer Support.
- Process and manage customer orders.
- Work collaboratively with all teams to improve processes, systems and outputs to improve quality, efficiency, optimise profitability and maximise client satisfaction.

**Requirements**:
**Role Requirements**
- You will have experience providing administrative support within a customer support team.
- Experience dealing with and managing customer queries and orders.
- A high standard of attention to detail.
- Excellent interpersonal and communication skills are essential - both written and verbal.
- Dynamic, initiative, enthusiastic, positive attitude, adaptable, and open-minded.

**Benefits**

This role is home-based where you will be provided with a laptop and phone set up system

Travel to the Brackley office will be required once to collect your laptop.

The role is paying £10.50 per hour



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