Markets Operations Transformation Lead Ba/pm

3 months ago

Belfast, United Kingdom Citi Full time

**Overview of Citi**

Citi is a world-leading global bank. We have approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. We provide consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. We enable clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

Citi Belfast is one of the largest employers in Northern Ireland with a diverse and talented team of over 3000 people from over 40 different nationalities across our four Belfast offices.

We are the only global investment bank operating in Northern Ireland. Every day, our local experts interact with global teams in over 100 countries developing and supporting next-generation technology solutions for the enterprise and delivering critical services to the bank and its customers, to make sure we are a stronger and safer organization for our clients.

Markets Operations at Citi has embarked on a significant, multi-year transformation covering all aspects of designing and delivering a future state target operating model: risk and controls, regulatory compliance, process re-engineering, automation, people and culture, data transformation, technology investment and client service. This is a large and complex undertaking.

**Team Overview**:
**Responsibilities**:

- Manages a set of assigned projects, development of plans, tracking progress of deliverables on the plan, performing analysis as part of issue resolution, ensuring all project delivery documentation is in place, to the required standard and signed off.
- Works with Operations stakeholders and builds and manages relationships.
- Works with stakeholders to ensure program scope definition meets operations objective, ensuring requirements are clearly documented are strategic and are well understood by all stakeholders and Technology.
- Works with stakeholders to ensure requirements are backed by a business case/cost benefit analysis is in line with business objectives and that there are trackable, tangible benefits with associated KPIs.
- Support the Operations line team with their test preparation and execution and ensure all procedures, staffing etc considerations are addressed as part of their Operational readiness planning.
- Leads the identification and drives resolution of issues, including those outside of the immediate workstream within their remit.
- Drives adherence to program processes, procedures, methods, and standards for program delivery as defined by Citi PM standards.
- Proactively manages the communication of status, issue, and risks to the Sponsor and key stakeholders on a timely basis.
- Directs the identification of risks which impact program delivery and ensures mitigation strategies are developed and executed when necessary.
- Manages delivery across multiple teams or a functional area.

**Qualifications**:

- Demonstrate a consistent track record having worked with Transformation as a Business Analyst, Project Manager managing teams and delivery on large, strategic cross-functional projects.
- Significant experience in senior level stakeholder engagement
- Previous experience informing and executing strategies

**Education**:

- Bachelor’s/University degree or equivalent experience, potentially Masters degree

**What we Offer**:
We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

We’ll provide you with the resources to meet your unique needs, empower you to make healthy decisions, and allow you to choose which benefits suit you and your personal life best.

Visit our Global Benefits page to learn more.

Highlights to our core benefits include:

- Award winning pension
- On-site health services
- Private medical insurance packages to suit your personal circumstances
- Paid parental leave
- Generous holiday allowance starting at 27 Days plus bank holidays; increasing with tenure

Citi Belfast also champions diversity within our workforce, which helps us be well and live well together. We have over 40 different nationalities in our Northern Ireland offices, are a vocal supporter of LGBTQ+ rights, and are proud to have 47% of our leadership team made up of individuals who identify as women.

We encourage and lead inclusivity through our Pride, Disability, Multicultural, Families Matter, and Women affinity networks that are run by and for, Citi Belfast colleagues; providing them with the support they need in their personal and professional journeys and supplying them with the tools to help educate colleagues on all things related to each network to

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