Front Office Night Auditor

2 weeks ago

Chepstow, United Kingdom Marriott International, Inc Full time

**Job Number** 24087149

**Job Category** Rooms & Guest Services Operations

**Location** Delta Hotels St. Pierre Country Club, St Pierre Park, Chepstow, Wales, United Kingdom VIEW ON MAP

**Schedule** Part-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management
**Through the Welsh Gateway of History. Onto the Greens of Legends.**

From the moment you turn down the drive and walk through the 16th century gatehouse you’ll be part of our momentous history. Where Legends and Legacy meet. St Pierre’s tale since 1065 has ties to King Henry V, the crown jewels and J K Rowling, this former Manor House has a deep-rooted history waiting to be discovered.

Together with a warm Welsh welcome and stunning Wye Valley setting, Delta Hotels by Marriott St Pierre Country Club is the perfect place to start and develop your hospitality skills and build your career with the number 1 Leader in Hospitality Worldwide.

**The impact you’ll make**

First impressions are everything. And you’ll set the tone for every guest’s stay. With a genuinely warm welcome, you’ll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you’ll make sure they leave us happy too.

**Perks you deserve**

In addition to an hourly rate of £13.35 ensuring you are paid for every hour worked, we’ll support you in and out of the workplace by offering:

- **Meals** - Tasty and Varied Meals in our Associate Dining Facility
- **Uniform** & dry-cleaning service
- **Pension** - entitlement if qualifying earnings are met
- **Training**:

- Statutory and on-the job Training program
- **Pay** - Minimum wage review and increase

**What you’ll do**
- Complete regular walkrounds to ensure the building is secure
- Run end of day reports to close the days business results
- Process guest check-ins, assigning rooms and activating room keys
- Answer, respond to and process all guest calls, messages, questions or concerns
- Process check-outs and resolving any disputed charges

**What we’re looking for**
- A night owl, ideally a person used to working nights
- A warm, people-oriented demeanour
- A team-first attitude
- Positive outlook and outgoing personality
- Flexibility, problem-solving skills and multi-tasking ability - the team is smaller on nights which results in quick thinking, decision making and working together

With this role you will be working on a casual basis, we can offer hours when available - giving you the flexibility we all need in our life
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability, age and veteran status, or any other basis covered under applicable law._

Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what’s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

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