Front Office Associate

1 month ago

Chepstow, United Kingdom Marriott International Full time

Through the Welsh Gateway of History. Onto the Greens of Legends.

From the moment you turn down the drive and walk through the 16th century gatehouse you’ll be part of our momentous history. Where Legends and Legacy meet. St Pierre’s tale since 1065 has ties to King Henry V, the crown jewels and J K Rowling, this former Manor House has a deep-rooted history waiting to be discovered. 

Together with a warm Welsh welcome and stunning Wye Valley setting, Delta Hotels by Marriott St Pierre Country Club is the perfect place to start and develop your hospitality skills and build your career with the number 1 Leader in Hospitality Worldwide.

The impact you’ll make 

First impressions are everything. And you’ll set the tone for every guest’s stay. With a genuinely warm welcome, you’ll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you’ll make sure they leave us happy too. 

Perks you deserve

In addition to an hourly rate of £11.44 ensuring you are paid for every hour worked, we’ll support you in and out of the workplace by offering:

Health & Wellbeing - complimentary Leisure Club Membership & discounted Golf Rates because your wellbeing is important Meals - Tasty and Varied Meals in our Associate Dining Facility  Uniform Discounts - Enrolment in Perks at Work - Access to unlimited deals from retailers to restaurants, cinema’s and more Travel - Discounted Hotel Accommodation Worldwide for you and your Friends & Family, 20% F&B Discount, 30% Retail Discount & 20% Spa Discount in Marriott Hotels Worldwide  Holidays -  20 days holiday plus 8 Bank Holidays increasing with service Pay -  Annual Performance Related Pay Review  Health - Cycle to work scheme Pension & Life Assurance Flexibility –  do you need flexibility in your life, talk to us as we know worklife balance is important  Take Care Access to our Take Care Emotional Wellbeing Resources & Associate Assistance Service  Develop and Grow - Comprehensive Training and Development programs Career  - career progression opportunities are endless as the #1 leader in hospitality worldwide  Celebrate  - Awards and Recognition Celebrations Events -  Monthly Calendar of Associate Focused & Fun Events

What you’ll do 

Process guest check-ins, assigning rooms and activating room keys Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns Answer, respond to and process all guest calls, messages, questions or concerns  Give guests information and directions regarding property and local areas of interest Process check-outs and resolving any disputed charges Process payments and room charges Confirm reservations and cancellations, running daily reports on the number of arrivals and departures 

What we’re looking for 

A warm, people-oriented demeanour A team-first attitude  Positive outlook and outgoing personality Flexibility, problem-solving skills and multi-tasking ability

With this role you will be working 40 hours per week over 5 days, including weekends on a mixture of early and late shifts - do you need flexibility in your life? We are happy to discuss this with you

If this sounds like the perfect role for you apply online or email 

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