Front Office Supervisor

5 months ago

Chepstow, United Kingdom Marriott International, Inc Full time

**Job Number** 24018643

**Job Category** Rooms & Guest Services Operations

**Location** Delta Hotels St. Pierre Country Club, St Pierre Park, Chepstow, Wales, United Kingdom VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

**Through the Welsh Gateway of History. Onto the Greens of Legends.**

From the moment you turn down the drive and walk through the 16th century gatehouse you’ll be part of our momentous history. Where Legends and Legacy meet. St Pierre’s tale since 1065 has ties to King Henry V, the crown jewels and J K Rowling, this former Manor House has a deep-rooted history waiting to be discovered.

Together with a warm Welsh welcome and stunning Wye Valley setting, Delta Hotels by Marriott St Pierre Country Club is the perfect place to start and develop your hospitality skills and build your career with the number 1 Leader in Hospitality Worldwide.

**The impact you’ll make**

First impressions are everything. And you’ll set the tone for every guest’s stay. With a genuinely warm welcome, you’ll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you’ll make sure they leave us happy too.

**Perks you deserve**

In addition to an hourly rate of £12.07, ensuring you are paid for every hour worked, we’ll support you in and out of the workplace by offering:

- **Health & Wellbeing** - complimentary Leisure Club Membership & discounted Golf Rates because your wellbeing is important
- **Meals** - Tasty and Varied Meals in our Associate Dining Facility
- **Uniform**:

- **Discounts** - Enrolment in Perks at Work - Access to unlimited deals from retailers to restaurants, cinema’s and more
- **Travel** - Discounted Hotel Accommodation Worldwide for you and your Friends & Family, 20% F&B Discount, 30% Retail Discount & 20% Spa Discount in Marriott Hotels Worldwide
- **Holidays - **20 days holiday plus 8 Bank Holidays increasing with service
- **Pay - **Annual Performance Related Pay Review
- **Health** - Cycle to work scheme
- **Pension** & Life Assurance
- **Flexibility - **do you need flexibility in your life, talk to us as we know work life balance is important
- **Take Care** Access to our Take Care Emotional Wellbeing Resources & Associate Assistance Service
- **Develop and Grow** - Comprehensive Training and Development programs
- **Career**:

- career progression opportunities are endless as the #1 leader in hospitality worldwide
- **Celebrate**:

- Awards and Recognition Celebrations
- **Events - **Monthly Calendar of Associate Focused & Fun Events

**What you’ll do**
- Process guest check-ins, assigning rooms and activating room keys
- Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns
- Answer, respond to and process all guest calls, messages, questions or concerns
- Give guests information and directions regarding property and local areas of interest
- Process check-outs and resolving any disputed charges
- Process payments and room charges
- Confirm reservations and cancellations, running daily reports on the number of arrivals and departures
- Assist the Front Office Manager in administering front office functions and supervising staff on a daily basis
- Support with training, coaching and developing the Front Office team in order to support associate development and engagement

**What we’re looking for**
- A warm, people-oriented demeanour
- A team-first attitude
- Positive outlook and outgoing personality
- Flexibility, problem-solving skills and multi-tasking ability
- Experience in a similar role
- Knowledge of Opera PMS would be an advantage

With this role you will be working 40 hours per week over 5 days, including weekends on a mixture of early and late shifts - do you need flexibility in your life? We are happy to discuss this with you
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what’s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explo

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