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Workplace Experience Ambassador

4 months ago

Nottingham, United Kingdom CBRE Full time

Posted- 18-Aug-2023- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Administrative, Customer Service- Location(s)- Nottingham - England - United Kingdom of Great Britain and Northern Ireland- Hi, we’re HostWe believe your office should allow you to feel comfortable, productive and inspired in your working life. Because when people feel inspired, great things happen.As the heart of the workplace, you will help foster a sense of community by putting the well-being of others at the forefront. As you collaborate with colleagues to create a culture of support, you will have countless opportunities to inspire moments of delight and pursue amazing outcomes each day.With Host, you can join a team that elevates the office experience by delivering world-class services that make coming to work better than it’s ever been.
- **JOB SUMMARY**

The Experience Program Specialist provides workplace services and administrative support for workplace programs to increase individual well-being, personal productivity, and organizational effectiveness.Host uses people-led, technology-enabled services to connect employees to their environment via their mobile devices, as well as through high-touch services and world-class customer service support delivered by employees like the Experience Program Specialist.The Experience Program Specialist is responsible for providing marketing & communications support, scheduling assistance, program documentation updates, research, reporting and other duties as needed in support of the workplace programs.
- **DUTIES & RESPONSIBILITIES**

Coordinates and administers Experience Service programs.Programs include, but are not limited to: Wellness, Community Management, Employee Engagement, Amenity, Digital, Transportation and Commute, Food Services, Company Store, Mail & Document Services, Office Supply Management, Moves, Adds, Changes (MAC), Space Reset, Entrance Screening Protocol and Workplace Onboarding.Maintains, coordinates, and delivers Experience Services program materials, including client and company brand compliance. Customizes resource guides and training materials to support program implementation and operations.Maintains, coordinates, and delivers customized tools for technology as needed to support program objectives. Maintains accuracy and relevance of resources over time.Collects and organizes feedback to provide data informing program performance indicators.Ensures accuracy, production, quality, and retention of program materials; also ensures client and company materials comply with client and company brand guidelines.Administers elements of program change management to include communications, scheduling, event planning, etc.Coordinates with company and client IT teams in delivery of technology, training needs and implementation of program(s), training and tools for Experience Service teams and clients.Utilizes and maintains integrity of databases and other digital tools associated with service delivery, as requested.Performs other duties as assigned.**QUALIFICATIONS**

HS Diploma or GED required. A minimum of 2 year of front desk, concierge, customer service or other hospitality experience is preferred.Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.Comfortable meeting and engaging with new people.Warm and engaging demeanor. Ability to assess circumstances, empathize and offer help.Utilize a high level of attention to detail as well as strong interpersonal skills.Have a positive attitude and a strong sense of urgency in resolving any issues that may arise.Requires intermediate knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills.- Ability to work flexible work schedules based on office needs.Strong problem-solving skills. Highly adaptable and flexible. Ability to work independently with little supervision.Ability to work requiring significant walking or through other means of mobility. Ability to work in a standing position for long periods of time. Ability to reach, bend, stoop, push and/or pull and frequently lift up to 20 lbs. and occasionally lift/move up to 40 lbs.**SCOPE OF RESPONSIBILITY**

Decisions made with understanding of procedures and company policies to achieve set results and deadlines. Responsible for setting own project deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.**SAFETY**

Responsible for personal safety and the safety of those wh