Customer Service Representative

6 months ago

Shepshed, United Kingdom Parker Hannifin Corporation Full time

**Org Marketing Statement**

We are a global leader in the research, design, integration, manufacture, certification, and lifetime service of flight control, hydraulic, fuel and inerting, fluid conveyance, thermal management, lubrication, and pneumatic systems and components for aerospace and other high-technology markets. We support the world’s aircraft and aero engine manufacturers, providing a century of experience and innovation for commercial and military aircraft.

Joining our team means, you are helping to deliver our purpose of ‘Enabling Engineering Breakthroughs that Lead to a Better Tomorrow. A career at Parker Meggitt offers boundless potential for professional and personal growth. You will work alongside the brightest minds in the world, help develop innovative technology and products, and contribute to our company’s goal of solving the world’s greatest engineering challenges.

We have succeeded in employing the top talent in the industry by focusing our hiring efforts on the individual, not the job description. If you are an inquisitive thinker with great ideas and a desire to succeed, we will find the perfect spot for you on our team.

**Position Summary**

**Summary**

The Customer Account Representative is the first point of contact for many of Parker Meggitt’s customers. They are responsible for delivering a world-class service and support the business by responding to customer enquiries, updating the business systems, collaborating internally to prepare and deliver quotations, and joining with the planning team to accurately forecast demand. The Customer Account Representative will serve as the primary interface responsible for ensuring the most efficient and positive relationship with Parker Meggitt’s customers, while enabling level-loading of production and expeditious resolution of customer assertions.

**Responsibilities**

**Responsibilities**
- Responsible for receiving, reviewing, and entering purchase orders into the enterprise resource planning (ERP) system.
- Raise quotes and customer documentation, prioritising workload to ensure the customer receives an excellent service at all times.
- Coordinate site visits to Parker Meggitt’s facilities and set-up customer meetings as required.
- Refer any pricing queries to the Senior Customer Account Representative and/or the Commercial functions to ensure accurate pricing is applied.
- Track and reconcile internal and external customer score cards, which includes verification of the metrics by which Parker Meggitt is judged.
- Produce costing sheets in collaboration with colleagues from Procurement, Demand Planning and Manufacturing departments as required in order to produce accurate quotes.
- Use SAP (or equivalent ERP system) product recognition to identify runner/repeater parts and what can be sold to the customer, as well as checking lead times. For any stranger/alien parts raise the relevant enquiry process.
- Upon receipt of orders for “out-of-production” products, gather the information necessary to prepare a quotation, which includes pricing, production lead time and Parker Meggitt terms and conditions.

**Qualifications**

**Qualifications**

Minimum 2 years’ experience in a similar Customer facing role.
- Computer literacy including competence in Advanced Microsoft Excel, PowerPoint Word.
- SAP Experience is essential to be successful in the position.
- Experience within Aerospace or other High Technology industry would be an asset.
- Focused, committed with ability to work with mínimal supervision.
- Capable of driving projects through to completion.
- Exceptional interpersonal skills with the ability to communicate verbally and in writing at all levels internally and externally.
- Outstanding negotiating and influencing skills.
- Creative with ability to think outside the box - excellent problem solving skills.

**Closing Statement**

**What we offer**

Parker Meggitt is proud to offer a competitive total rewards framework designed with our colleagues' health, wealth, and well-being in mind to help our employees balance a successful career. Our competitive package will include:

- Early finish on Fridays.
- Career progression opportunities.
- Buy & sell holiday.
- Company shares buying scheme.
- Pension Scheme up to 10% company contribution.
- Employee Assistance Program for Health & Wellbeing.
- Employee Perkz - offering our employees discounts on a huge variety of goods and services.
- Income Protection.
- Employee Resource Groups.
- Volunteering day off.

Parker Meggitt is an equal opportunity employer and we are committed to developing an inclusive and diverse working environment. We believe that people from different backgrounds and beliefs define who we are as a business and that building a culture of respect and appreciation will give everyone the opportunity to recognise their full potential.

  • Customer Service Advisor

    7 months ago

    Shepshed, United Kingdom SIP Industrial Products Ltd Full time

    For over 50 years, SIP (Industrial Products) Limited has been a flagship supplier of high-quality machinery and equipment to the ever-growing engineering, construction, automotive and agriculture marketplaces. **About the Role**: The primary objective of the Customer Service Advisor role, is to work in tandem with Technical and the Service Departments to...

  • Customer Service Admin

    7 months ago

    Shepshed, United Kingdom Essential Recruitment Full time

    **Customer Service Admin** **Hours: Monday to Friday 8am to 5pm / 1 in 4 Saturdays** **Salary: £23,000 per year** **Location: Shepshed** **Contract Type: Permanent** *** Due to continued growth and expansion we are currently looking to recruit a Customer Service Admin to join our business in Shepshed on a permanent basis. *** **Essential Duties and...

  • Service Engineer

    4 months ago

    Shepshed, United Kingdom Winbro Group Technologies Full time

    We are WINBRO. We are at the heart of the green hydrogen revolution enabling production of next generation fuel cells with our ultra fast laser drilling and welding technologies. Our technology is capable of producing highly complex micro parts to micron level accuracies, creating a revolution in personalised drug delivery and medical care. Our equipment is...

  • Sales Administration

    7 months ago

    Shepshed, United Kingdom Campbell Scientific, Inc. Full time

    **Welcome to Campbell Scientific! - Sales Admin Temp Position** We are a recognized leader in designing, manufacturing, and installing environmental and infrastructure measurement and control systems. Our reputation largely based, on our data acquisition and control systems, which hold measured data from a wide range of sensors and are now progressing into...

  • Postperson with Driving

    6 months ago

    Shepshed, United Kingdom Royal Mail Group Full time

    **Delivery Postie with Driving** **Job reference: 312263** **Location: Shepshed Delivery Office, LE12 9GB** **Job type: Permanent contract** **Hours: 30:00 hours per week, working 5 days across Monday - Sunday, between 09:00 and 15:00.** **Due to operational demand, you will be required to work from Loughborough Delivery Office ( LE11 1BX ) 1 in 3 betweem...

  • Team Leader Supported Living

    7 months ago

    Shepshed, United Kingdom Aspirations Care Ltd Full time

    Overview: **Job Title: Cluster Team Leader** **Location: Shepshed** **Salary: £13.50 per hour** **Hours: 37.5 hours per week** **_ **A full clean driving licence and your own vehicle is required for this role._** **If you are looking for the next step in your care career, this could be for you!** **We are looking for a Cluster Team Leader to oversee...

  • Manufacturing Scheduler

    3 weeks ago

    Shepshed, Leicestershire, United Kingdom CV Bay Ltd Full time

    About the RoleWe are looking for a detail-oriented professional with a passion for customer service and logistics to fill this exciting Production Planner position.Ensure the smooth flow of goods and services through effective planning and coordination.Develop and implement strategies to improve customer satisfaction and loyalty.Maintain accurate records and...

  • Production Planner

    6 months ago

    Shepshed, United Kingdom ForFarmers Full time

    Working within DML as a production Planner, you will be the focal point for all aspects of external site operations. Liaising with external sites, direct customers and logistic partners to provide an excellent level of customer service and accurately managing sales & purchase contracts. Playing an important role within the DML department, you will be working...

  • Team Leader Supported Living

    6 months ago

    Shepshed, United Kingdom Aspirations Care Ltd Full time

    Overview: **Job Title: Cluster Team Leader** **Location: Shepshed** **Salary: £13.50 per hour** **Hours: 37.5 hours per week** **_ **A full clean driving licence and your own vehicle is required for this role._** At Aspirations, we provide personalised support that leads to positive outcomes for adults who need our help most. Our goal is clear; to give...

  • Air Traffic Management Solution Developer

    7 days ago

    Shepshed, Leicestershire, United Kingdom Campbell Scientific Full time

    ResponsibilitiesMain Responsibilities:Build, maintain, and execute the opportunity pipeline for our customers, including competitive landscape analysis, growth targets, key metrics, and planned tactical approach for business opportunitiesInvestigate and identify project opportunities at an early stageWork with Aviation MIT & EMEA Leadership Team to ensure...

  • Retail Store Leadership Opportunity

    4 weeks ago

    Shepshed, Leicestershire, United Kingdom Pavers Shoes Full time

    Located in the heart of Shepshed, we are seeking a dynamic and experienced Retail Store Manager to lead our team at this bustling store. As a key member of our management team, you will be responsible for driving sales growth, delivering exceptional customer service, and fostering a positive and productive work environment.We pride ourselves on being a...

  • Air Freight Forwarder

    7 days ago

    Shepshed, United Kingdom CV-Library Full time

    We are actively looking to engage air, sea and road freight professionals with a passion for freight forwarding and aviation shipping for a new role as a Air Freight Forwarder near Shepshed, Leicestershire! Client Details My client is a market-leader in the shipping industry and has offices based across the world including Africa, the Far East with a...

  • Sales Administrator

    6 months ago

    Shepshed, United Kingdom Employal Full time

    **Sales Administrator** **£28,000 -£31,000** **Office based** **Shepshed** **Our client** We are delighted to bring to market an amazing opportunity to work for a successful family-owned business working within their thriving sales department. The business is without doubt ‘people centric’ and whilst experience helps, they are far more interested...

  • Supply Chain Specialist

    3 weeks ago

    Shepshed, Leicestershire, United Kingdom CV Bay Ltd Full time

    Key ResponsibilitiesThe successful candidate will be responsible for ensuring seamless operational delivery, driving customer service excellence, and aligning with our 'Get it right first time' approach.Act as the central point of contact for external site operations, supporting direct customers, regional sales teams, and logistics partners.Build strong,...

  • Business Development Manager

    3 weeks ago

    Shepshed, United Kingdom Campbell Scientific Full time

    Job Description Welcome to Campbell Scientific! We work to make a difference and help those working to advance science and technology for the benefit of humankind. Through our advanced measurement systems, our goal is to provide key insights to people using science and technology to solve massive global challenges including severe weather, climate change,...

  • HGV Trailer Technician

    6 days ago

    Shepshed, United Kingdom CV-Library Full time

    HGV Technician/HGVTrailer Technician * 4 on 4 off - 6am till 6pm * Salary on offer - £35,000 - £42,000 basic dependent on experience * £50,000 OTE (With Overtime) * Overtime paid at time and a half * Sundays & BH paid at double time (Day in lieu for any BH worked) * Company pension * Private healthcare * 25 days...

  • Store Manager

    7 months ago

    Shepshed, United Kingdom Pavers Shoes Full time

    Are you an experienced Retail Store Manager or Assistant Manager with a friendly customer centric style, looking for your next challenge? Do you pride yourself in hitting your sales targets while motivating and developing a team that’s more like family? Do you want to work for a growing profitable business with family values & green credentials,...

  • Credit Controller

    6 months ago

    Shepshed, United Kingdom 22 Recruitment & Consultancy Ltd Full time

    **Job Title**:Credit Controller **Location**: Shepshed, Leicestershire **Salary**:up to £25,000 PA + bonus scheme Twenty2 Recruitment are seeking a **Credit** **Controller** to join an established, family run business in Shepshed where you will be working within their friendly and supportive Finance Department. The Credit Controller will provide a credit...

  • Operations Coordinator

    4 days ago

    Shepshed, Leicestershire, United Kingdom Linkster Recruitment Full time

    Job Description:As an Operations Coordinator at Linkster Recruitment, you will play a pivotal role in ensuring the smooth operation of our client's production processes. This exciting opportunity has arisen in Shepshed, near Loughborough, with a well-regarded company in the agricultural and farming industry.In this dynamic position, you will be responsible...

  • Operations Assistant

    7 months ago

    Shepshed, United Kingdom T&K Associates Full time

    T&K Associates are currently recruiting for an Operations Assistant to join an innovative family run business based in Shepshed on a permanent basis. With on-going plans for expansion and future growth, this is an exciting opportunity to join the team during a period of investment and development, in turn offering future scope for progression within the...