Customer Care Agent- Lektronix

7 months ago

West Midlands, United Kingdom Rockwell Automation Full time

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 25,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us

**Job Description**:
Lektronix is a Rockwell Automation Business, a complete solutions provider for industrial automation needs. Providing the very best in technical excellence and customer service from anywhere in the world. We invest and continuously develop within the market.

Currently Searching for Customer Care Agent in West Midlands

Role Summary
- You will maintain our current customers as well as supporting the external sales person in their role to add to our customer base. Development of existing customer relationships will also be vital, in order to make sure that clients use Lektronix for all their spares and repairs needs.
- As a Customer Services Representative you will be expected to achieve agreed sales targets and ensure that each of the accounts is managed appropriately to make sure the potential of the area is reached month after month.
- You will work side by side with an external sales person. Their responsibility is to ensure that the new customers are added as well as supporting existing customers on a face to face basis.
- You will be dealing with incoming enquiries and updating the customers with the progress of their on-going jobs. You will also be responsible for pricing/quoting, invoicing and arranging collections from the customer.
- You will deal with customers from all manufacturing backgrounds ranging from smaller companies to large multinationals.

Main

**Responsibilities**:

- Achieve sales targets consistently and manage a geographical area to maximize its sales potential.
- Responsible for developing and maintaining strong customer relationships.
- Have the ability to maintain relationships across Lektronix’ key accounts.
- To ensure that customers are satisfied with our services and that expectation levels are managed successfully.
- To accurately assess and price all repair and supply jobs, taking into account individual customer’s individual needs and future potential, whilst ensuring that we are competitive and accurate within the current market.
- Develop, update and maintain a database of existing and potential customers.
- Coordinate and follow-up on existing leads initiate contact, generate new leads and bring on new customers in an effective and structured manner.
- Interface with customers, providing information on price and availability, delivery expectation, ability to expedite orders, delivery tracking.
- Provide regular information to assist management with decision making, Make recommendations to management on business development activity.
- Assist with after sales queries, investigate customer complaints, and ensure that they are dealt with to the customers’ satisfaction.
- Work closely with our workshops, escalating issues and relating feedback to customers within a timely manner.
- Responsible to engage other Customer Services personnel, Regional Sales Managers and/or the Commercial Manager in the specific selling/approach for certain customers.
- Provides timely information to support effective management of the business to all levels.
- Identifies key issues from information gathered.
- Demonstrates behavior in accordance with Rockwell Automation values.
- Acts with highest integrity in all areas.

**Requirements**:
- Minimum GCSE in English & Mathematics,- 2 years of experience in Customer Care,- accuracy and attention to detail,- dministrative skills.

LI-AL1

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