Front of House Assistant

5 days ago

South Kensington, United Kingdom Victoria and Albert Museum Full time

**About the Roles**

**The Roles and Schedules**

We are seeking staff to join our Visitor Experience Operations, Visitor Experience Sales and Welcome, and Retail teams. Please be aware that we are looking to recruit people who will be happy to work across any of these roles as we cannot guarantee any preferences will be met. The schedules we are looking to fill are:

- Full time 36-37.5 hours/ average 5 days per week: Full flexibility required across Monday - Sunday. _A few roles available._
- Part time 24 hours/ average 5 days per week: Full flexibility required across Monday - Sunday. _Several roles available._
- Part time 20 hours: Friday, Saturday, Sunday. _Limited roles available._

**Essential Criteria**:

- Can react confidently and sensibly to new or changing situations; managing and prioritising multiple tasks, and feeling empowered to do so.
- Has outstanding communication skills, is comfortable sharing and passing on knowledge to others and can tailor delivery style as required.
- Is a proactive, approachable, visitor focused individual, a people person with an ability to interact positively with both staff and visitors alike
- A reliable, punctual, and trustworthy team player who understands the importance of working as part of a large, dynamic team to achieve common goals

**Desirable Criteria**
- Has significant experience of working closely with the public or with customers/visitors in a role offering sales, service, or assistance
- Has experience working in a visitor or customer facing role in a high-end or high-footfall environment
- Has experience of working in a museum or visitor attraction

**When completing your supporting statement, please ensure you answer the following questions**:

- Please state which is your first preference in terms of hours per week. _If you are open to several options, please state this also. Please note, most of the roles available are for 24-hour positions._
- Describe a time when you were working in a high-pressure environment: how did you manage your time, what was your role and how did you resolve any issues that arose?
- What key interpersonal skills do you believe would be essential for this role and how would you deliver them to provide an outstanding visitor experience?
- Describe a time when you worked as part of a team to overcome a challenge. What was your role in the team, what was the challenge and what did you learn from the situation?

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