Customer Service Assistant

6 months ago


Haywards Heath, United Kingdom Tap Retail Ltd. Full time

Overview:
**Duties**:

- Provide excellent customer service by addressing inquiries and resolving issues promptly
- Utilise phone etiquette to ensure professional and courteous interactions with customers
- Analyse customer needs and recommend suitable products or services
- Conduct data entry accurately and efficiently into the system
- Upsell products or services to increase sales revenue
- Proficiency in English and Spanish languages
- Strong communication skills, both verbal and written
- Multilingual abilities are a plus
- Ability to analyse customer needs and provide appropriate solutions
- Experience in upselling products or services is advantageous
- Proficient in data entry tasks

Pay: £11.50 per hour

Expected hours: 40 per week

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Day shift
- Night shift
- Weekend availability

**Experience**:

- customer service: 1 year (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person



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