Contact Centre Agent

2 weeks ago


Belfast, United Kingdom Reed Business Support Full time

**Contact Centre Agent**

**Based in Belfast, a leading organisation is currently seeking 2 Contact Centre Agent to join their growing team.**

This is a Full-Time, temporary 6 Month placement

**Hours of work**: 37 hours per week

**Opening Hours**:

- Monday - Friday: 7am - 8pm
- Saturday and Sundays: 8am - 6pm

Successful applicants must be able to work a variety of full time/part time shifts during the above opening hours. Working hours may be tailored to suit individual circumstances.

With an hourly rate of £ £10.72 rising annually in increments to £11.72 per hour

**Closing date: 12 noon Tuesday 17th January**

**Job Role**:
You will be responsible for providing accurate and efficient passenger information which will include timetable and fares information all whilst delivering high quality customer service.

**Essential Criteria**:

- Minimum of 1 years’ experience in a customer service role or possess World Host Level 2 accreditation
- Minimum of 3 GCSEs at grade C or above, or equivalent, including English and Maths, or alternatively, be able to demonstrate at least 2 years’ relevant customer service experience
- Experience of using Microsoft Word, Excel and Outlook
- Excellent communication skills both written and verbal - with the ability to communicate with stakeholders at all levels
- Ability to manage and prioritise workload, while adhering to tight deadlines - while managing a high-volume of inbound calls and customer queries
- Ability to work on your own initiative as well as part of a team
- Ability to work a range of shift patterns during Contact Centre opening hours including evenings and weekends

**Desirable Criteria**:

- Experience of managing a high volume of in-bound calls
- Experience of working in a contact centre
- Minimum of 2 years’ experience in a customer service role

**Main Duties and Responsibilities**:

- Answer all telephone enquiries from the public in a timely manner
- Provide accurate timetable and fares information
- Acknowledge and record customer complaints
- Reserve seats for contract tickets
- Assist in the renewal of Senior Smart passes
- Respond to general enquires and transfer calls to the relevant department
- Respond to enquiries on e-commerce products
- Undertake additional tasks as may be required



  • Belfast, United Kingdom Field Management Ireland Full time

    **Your mission**: **Description**: FMI are Ireland’s largest independent field marketing agency. We work with market leading brands across a multitude of channels for a number of **FMI are Ireland’s largest independent field marketing agency. We work with market leading brands across a multitude of channels for a number of sectors including FMCG,...

  • Call Centre Agent

    4 weeks ago


    Belfast, United Kingdom Switch Advisor Ltd Full time

    Join Our Team as a Call Center Agent: Where Ambition, Drive, Teamwork, and Competition Thrive in Belfast! Are you a passionate, driven, and competitive individual who thrives in a team-oriented environment? We are looking for top-notch Call Center Agents to join our dynamic team and elevate our customer service to new heights. **About Us**: We pride...

  • Volunteers Required

    1 week ago


    Belfast, United Kingdom communityni.org - Jobboard Full time

    Volunteers Required - Knock Child Contact Centre Knock Child Contact Centre is seeking to recruit volunteers, to add to our team. Knock Child Contact Centre is a neutral, relaxed venue where children of separated families can meet in a warm, comfortable setting. There are activities for the families to enjoy. The centre is staffed by a Coordinator, Team...

  • Sales Agent

    4 weeks ago


    Belfast, United Kingdom Radius Payment Solutions Full time

    **Position **- Outbound Sales Agent - OTE £32,000 **Location **- Belfast - 355-367 Lisburn Road, Belfast, BT9 7EP **Working Hours **- Monday to Friday - 08:30am - 16:30pm **Heard of us?** Radius Payment Solutions are a highly regarded and successful Global Fleet Management Company, with offices across 15 countries. As a business, we offer Fuel Cards,...


  • Belfast, United Kingdom Riada Resourcing Full time

    **Contact Aimee Patterson | 028 7032 6600** **Customer Support Agent - Belfast - Full Time** **Employee Benefits**: - Full time position - Monday - Friday, start 8.00 am - 10.00 am and finish 4.00 pm - 6.00 pm (Flexitime) - Fixed Term Contract for 12 months - Silver Diversity Mark organisation - committed to creating a diverse and inclusive environment -...

  • Call Centre Agent

    7 days ago


    Belfast, United Kingdom Emson Creative London Full time

    **About us** Emson Creative London is a small business in Belfast. We are professional, customer-centric and rewarding. Our work environment includes: - Modern office setting - Growth opportunities - Wellness programmes - Regular social events **Responsibilities**: - Answer incoming calls and respond to customer inquiries. - Identify customer needs and...

  • Telesales Agent

    4 weeks ago


    Belfast, United Kingdom Radius Payment Solutions Full time

    **Position**: Outbound Desk Based Sales - Telecoms** **Location**: Waters Edge, Clarendon Dock, Belfast, BT1 3BH **Working Hours**: Monday to Friday, 08:30am - 5:00pm Heard of us? We’re an ambitious, forward-thinking global business building transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and...

  • Sales Agent

    4 weeks ago


    Belfast, United Kingdom NXPadel S.r.l Full time

    **Sales Area Manager - Agent** The world Padel market is at a crucial turning point; the unstoppable global development makes it one of the fastest-growing and most popular markets; NXPadel wants to be part of it as a qualitative and quantitative reference point. A company born to produce innovative and internationally patented padel courts; an added value...

  • Reservations Agent

    4 weeks ago


    Belfast, United Kingdom Maldron Hotel Belfast City Full time

    **Reservations Agent** - Maldron Hotel Belfast City** **We have a fantastic new vacancy for Reservations Agent in the excellent Maldron Hotel Belfast City** **Objective of the Role** Reporting to the Front Office Manager, the Reservations Agent will be the first point of contact for our guests. It is of utmost importance that the reservations department...

  • Service Desk Agent

    4 weeks ago


    Belfast, United Kingdom Fujitsu Full time

    **Service Desk Agent** **Location: UK - Belfast** Are you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to provide 1st line support for one of our long-term...

  • Field Agent

    7 days ago


    Belfast County Borough, United Kingdom Conexus Recovery Full time

    Conexus Recovery & Field Services, a leading provider of specialist field services in the Utility and Banking Finance Sectors, is seeking motivated individuals to join our expanding team as Full-Time Field Agent, with a primary focus on Gas Meter Reading and Customer Reconnection Visits. **Key Responsibilities**: - Conduct accurate and efficient gas meter...

  • Field Sales Agents

    4 weeks ago


    Belfast, United Kingdom Field Management Ireland Full time

    **Your mission**: **Overview**: We are recruiting on behalf of our client Fibrus, Northern Ireland's leading broadband provider. We are on the lookout for a motivated and customer-oriented individual to join our team as a Residential Broadband Sales Agent, you'll play a pivotal role in introducing a cutting-edge hyper-speed fibre network to Northern Ireland,...

  • Property Agents

    4 weeks ago


    Belfast, United Kingdom Vickerstock Full time

    Posted 22 January 2024 Salary Negotiable LocationBelfast Job type Permanent Discipline Construction ReferenceAB9377_1705938397 Contact NameAisling Bishop **Job description**: **Property Agent | Belfast | Full Training & Bonus Scheme** Vickerstock are partnering with a renowned property management agency who are expanding their team due to continued...

  • Property Agents

    4 weeks ago


    Belfast, United Kingdom Vickerstock Full time

    Posted 22 January 2024 Salary Negotiable LocationBelfast Job type Permanent Discipline Construction ReferenceAB9379_1705946410 Contact NameAisling Bishop **Job description**: **Property Agent | Belfast | Full Training & Bonus Scheme** Vickerstock are partnering with a renowned property management agency who are expanding their team due to continued...

  • Field Sales Agents

    1 week ago


    Belfast, United Kingdom Field Management Ireland Full time

    Your missionOverview:We are recruiting on behalf of our client Fibrus, Northern Ireland's leading broadband provider. We are on the lookout for a motivated and customer-oriented individual to join our team as a Field Sales Agent, you'll play a pivotal role in introducing a cutting-edge hyper-speed fibre network to Northern Ireland, contributing to an...


  • Belfast, United Kingdom Reed in Partnership Full time

    **Reed in Partnership changes peoples lives for the better.** Our mission is to deliver services that positively transform people and their communities. Learning to drive can have a significant impact on an individuals life, and Reed in Partnership is proud to be part of this journey. Since September 2021 we have been working with the DVSA (Driver and...

  • Call Centre Agent

    4 weeks ago


    Belfast, United Kingdom Switch Advisory Limited Full time

    **About us** Switch Advisory Limited is a small business in Belfast. We are customer-centric, creative and inclusive. Our work environment includes: - Modern office setting - Growth opportunities - Casual work attire - On-the-job training **Responsibilities**: - Handle customer inquiries and complaints in a professional manner. - Provide accurate...


  • Belfast, United Kingdom Queen's University Belfast Full time

    The School of Biological Sciences at Queen’s University Belfast, is currently seeking to recruit a talented Co-Centre Operations Manager.  The Co-Centre for Sustainable Food Systems encompasses a research programme of oriented basic and applied research in the areas of science, technology, engineering and social sciences across three jurisdictions –...


  • Belfast, United Kingdom fibrus Full time

    **Customer Service Agent (Part-Time)** Employment Type Part Time Category Customer Services Please visit our careers site to apply! **JOB TITLE: Customer Service Agent (part-time)** **JOB LOCATION: Belfast - Dargan Cresent BT3, home working available on evening/weekend working.** **TERMS: Permanent - part time. £21,000- £23,000 per annum (pro...

  • Bank Worker

    7 days ago


    Belfast, United Kingdom Extern Full time

    **_Transform Lives with Extern_** **_Join us and use your skills to make a real difference_** Every day Extern transforms lives as the leading social justice charity across the island of Ireland. Every year almost 25,000 individuals and families benefit from the support provided by Extern. In addition to excellent terms and conditions, we offer an extensive...