Exams Officer

2 weeks ago

Manchester, United Kingdom Training Qualifications UK Full time

**Job description**

Permanent

Full time

Location: Office-based / Hybrid / Remote

**Salary**: £18,525 - £24,000 per annum

Reports to: Assessment Delivery Manager

Line Management Responsibilities: No

**Overview**

As a regulated Awarding Organisation and a recognised End Point Assessment organisation, assessments play an important role in how we deliver our service. We are at the cutting edge of awarding, maintaining a portfolio of over 30 End-Point Assessments and over 300 Regulated qualifications. The growth of assessments in these areas and the addition of new products mean that we are looking to expand our team.

Accuracy, attention to detail and a drive for perfection are essential qualities for anyone undertaking this role. It is a great introduction to working in awarding for a driven individual looking to develop a career and presents the potential for development. This individual will be given the opportunity to undertake qualifications relating to their job role as well as gain invaluable hands-on experience working in the fastest growing awarding organisation in England.

**Key responsibilities**
- Administering the providing of exam papers to centres and EPA customers in line with TQUK procedure
- Undertaking remote invigilation of exams taken by learners on TQUKs remote exams system
- Marking exams and sending out results
- Handle incoming enquiries relating to TQUK assessments and systems
- Provide technical support to apprentices who are undertaking TQUK exams
- Maintaining spreadsheet records of assessment data for reporting and planning purposes
- Monitoring performance of exams at paper and item level and reporting findings to Assessment Team Leader

**Other responsibilities**
- Develop and maintain an understanding of TQUK internal processes and the wider educational landscape
- Maintain in-depth knowledge of TQUK products and services

**Key requirements**
- Minimum grade C GCSE Maths and English or equivalent
- Competent with Microsoft Excel, Excel Online and Google Sheets
- Excellent phone manner and customer service skills

**Key characteristics**

Here are just a few of the essential softer skills you will need to successfully join our team:

- Be confident and ambitious with a can do, will do attitude
- Be well motivated, enthusiastic, and able to work on your own initiative
- Be able to have fun
- Work well with others
- Be able to keep an eye on the bigger picture and appreciate where your role fits into the business

**Key benefits**
- Training, Qualifications & Apprenticeships. Its what we do
- 25 days annual leave plus 8 days Bank Holiday (33 in total)
- An extra day off to celebrate your birthday
- Annual Loyalty Bonus
- Annual salary review
- NEST pension
- Cycle to work scheme
- A positive and supportive working environment
- Christmas and summer parties
- Christmas period closure
- Bi-weekly quiz club
- Break room and kitchen
- Free on-site parking
- 5-minute walk to Sale town centre
- We are an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Should you require any additional support during the recruitment process due to a disability, please contact us so we can assist you.*

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