Exams Officer Engagement Manager

3 weeks ago

Manchester, United Kingdom AQA and AQA Affiliates Full time

**At AQA, we're committed to advancing education and we're committed to our people. As the largest provider of academic qualifications in the UK, we mark over seven million GCSEs and A-levels each year and it's our people who make this happen.**

**Exams Officer Engagement Manager**

**Manchester £43000 - £49000**

**Permanent**

**Hybrid Working with Travel**

Do you have a clear idea of how an Exam Series is operationally run?

Have you led and managed remote teams in a continuous improvement environment?

Can you translate customer focused vision into achievable goals and provide clear strategic direction?

This is your opportunity to shape a new role at AQA focusing on the Exams Officer experience and key customer engagement. You will be accountable for working with Exams Officers across the UK, building and supporting a remote team who will go out and engage and listen to Education Centres, Schools, Regulatory bodies and Associations across the country and be the represented voice of the Exams Officer within AQA.

**What's in it for you?**
- A chance to ensure Exams Officers voices across the country are heard
- This role will put you right at the heart of our customers driving advocacy, quality and change whilst building and shaping a brand new purpose led team.
- A real and tangible impact on the lives of students and teachers across the UK.
- A focus on personal and professional growth and development.
- Access to an enhanced Contributory pension scheme which could you see you paying in 7% and AQA contributing 11.5% (Other options available)
- Life Assurance, BUPA PMI, Health cash plan, 35 hour working week, 25 days holiday + Bank Holidays + Christmas off increasing with services.
- The ability to unwind and focus on self-care through the full Headspace App and our Employee assistance and wellbeing programmes.

You and your new team of Exams Support Officers will identify opportunities and develop the emerging Exam Officers engagement strategy.

Reporting to the Head of Customer Delivery in our Customer and Product division, you will be working closely with senior stakeholders across the business to ensure we stay close to our customers. In particular our Sales and Account Management teams to identify key strategic touch points enabling positive relationships leading to AQA advocacy from the Exams Officer community and our Communications teams to ensure our messages are clearly aligned.

**Purpose**:
AQA is much more than just an awarding organisation, our purpose is to advance education by enabling teachers and students to realise their potential. Our purpose is the reason AQA exists - we're here to make a positive difference in the world by bringing out the best in teachers and students.

You will be part of the team that drives customer engagement and succession differentiating us as the Exam Board of choice for our customers.

You will be key in implementing the change management programme required to develop and deliver the exams officer strategy and training and education programmes, ensuring consistency in processes and training so that Exams Officers supporting AQA qualifications receive a high-quality experience, are retained within their centre and become advocates for AQA.

**What you will need to succeed**
- Knowledge of working with Education centres delivering general qualification exams series. (e.g. high schools, regulators or awarding organisations).
- Demonstrable experience of supporting and engaging with a high performing remote team.
- Confidently influence and communicate at all levels including C-Suite and through different medians such as face to face, Teams, delivering Webinars and chairing focus groups and networking events.
- Understand, utilise and deliver through Management Information (MI).
- Be committed to putting customers at the heart of your thinking and decision making - A customer front and centre mindset is essential.
- Deliver a balance of short-term improvements and medium to long term differentiation.
- Demonstrable experience of developing, implementing and embedding change on a large scale.

**What next?**

Interviews will involve a phone call with one of our recruiters and once qualified a one stage process **week commencing 16 October 2023**

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