Administration & Engagement Officer
4 weeks ago
**This is a full-time role based in Manchester paying £21,630**
InHealth Intelligence has been and continues to be a proud supporter of the Diabetic Eye Screening Programmes across NHS England and since 2011, InHealth Intelligence has grown to offer fully managed services across the country. To increase efficiency, we also built our own software system which enables us to adapt and change to meet the requirements our employees to achieve a better user experience.
We’re currently recruiting an Engagement Officer to be responsible for communications, promotions and stakeholder/community engagement activities and feedback to ensure good coverage, uptake and participation including in respect of hard to reach groups and that the Programme is fully integrated across the entire patient pathway; two-way discussions take place; views are heard and acted upon and that close collaborative relationships are formed.
**Key duties**
- To assist the Stakeholder and Quality Assurance Manager in the development and implementation of communication, promotional NHS and professional stakeholders engagement activities including (not exclusively) with CCGs; LMCs; Local Authority Directors of Public Health and their teams; GP Practices; Hospital Eye services, Maternity, Paediatrics and Diabetology; that will gather intelligence and insight to ensure effective interface/integration, information dissemination/transfer and working relationships to the benefits of patient experience and safety
- To obtain patient, user/carer and professional intelligence and insight through effective patient, carer and professional engagement including though the implementation Patient, Partner, Stakeholder, User forums and patient engagement structures/forums
- To implement, co-ordinate and arrange the professional and patient engagement structures/forums required to support effective engagement in the Programme including partner forums, stakeholder forums, service user forums and local learning disability support
- To undertake and report on patient satisfaction and other experience surveys as per Policies
**Experience and qualifications**
- Experience of working within the Diverse communities served
- Partnership Development
- Knowledge of NDESP policies
- Awareness of general and cultural issues as they relate to Hard to Reach/Faith groups
- Awareness of the linguistic and cultural backgrounds of targeted groups
- Diversity and Equality legislation and issues
- Developing and maintaining working relationships with community/voluntary groups
- Diabetic Retinopathy Screening Diploma
- Quantitative and Qualitative research methods and statistics
- Training/experience of Marketing and/or public Communication/ stakeholder engagement
**Job Types**: Full-time, Permanent
**Salary**: £21,630.00 per year
**Benefits**:
- On-site parking
- Private medical insurance
- Referral programme
- Sick pay
Schedule:
- Weekend availability
Work Location: One location
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