Helpdesk Administrator

3 weeks ago


Sheffield, United Kingdom Elevation Recruitment Full time

Benefits:

- 25 days holiday + 8 bank holidays
- Great training and development opportunities
- Flexible working and hybrid working
- Stable and successful business

Elevation Recruitment Group are excited to be working with a leading, Sheffield based, supplier, in their search for a Helpdesk Administrator. The role of Helpdesk Administrator will be a key part to the facilities team and will assist in managing and coordinating maintenance requirements.

Duties of the Helpdesk Administrator will include:

- Log all works requests onto the in-house CAFM and finance system
- Manage both reactive and planned works through to completion
- Liaise with contractors/suppliers to ensure completion of works
- Work with finance team to ensure works are properly costed and paid
- Follow up with internal clients on planned maintenance to arrange times and access and feed this back to the appointed third-party contractor
- Ensuring complaints are escalated to the appropriate manager

Key skills of the Helpdesk Administrator include:

- Excellent communication, customer service & organisational skills
- Must be proficient in Microsoft Office (especially Excel and Outlook)
- Experience working in a fast paced helpdesk/call centre environment

In return the company will offer a competitive salary with annual pay award and staff recognition schemes.

If you think this might be the role for you, please get in touch



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