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Pensions Administrator

4 months ago

Liverpool, United Kingdom AMS Full time

**Equiniti** is a FTSE 250 company and a leading provider of technology and solutions for complex and regulated administration and payments. Our technology platforms are used by 70% of the FTSE 100, Government and other large corporates, particularly in banking, insurance and other financial services. We have 1,700 clients, make £160 billion worth of payments through our systems every year, hold records for 70 million shareholders, look after pension schemes for 8 million pension scheme members, and provide services which touch 28 million customers. Over a third of the UK population has dealt with Equiniti at some point during their lives.

Equiniti is a company that has been built with strong values at the very core of our offering. Dealing with some of the most successful companies and government agencies in the UK, excellence, integrity, professionalism, partnership, commercial and innovation are therefore at the heart of everything we do. We employ c.5000 people in the UK, India and the US and the average length of service of our employees is 12 years.

The role of Pension Administrator will be based at our Office in Liverpool with options after training to work flexibly from home. This is an ideal role for someone who thrives on working in a busy administration environment, and it will provide you with opportunities to learn new skills and the potential to progress within the company.
- where you will have an option to work from home.

**Business Function**

MyCSP is one of the UK’s leading pension administrators. We are also one of the UK’s most efficient providers of outsourced services to both public and private sector organisations. One of MyCSP's largest clients is the Civil Service Pension scheme, with over 1.5 million members and 340 employers.

MyCSP is a unique business. We are a mutual joint venture partnership between employee partners, who own 25% of the company held in trust for them by MyCSP Trust Company Ltd, and our private sector partner and Equiniti’s pension business, Paymaster.

We have an elected Employee Partnership Council which has a seat and full decision-making rights on the Executive Management team. Employee partners are also represented by a Director at Board level.

**Core Duties/Responsibilities**
- Providing an administration service to customers as per SLA
- Maintaining up to data filing and records for department, checking the integrity of customer data
- Processing of a wide range of routine and non-routine documentation within defined procedures
- Resolving customer enquiries (oral and written) based on competent working knowledge of the customer requirements
- Drafting of non-standard correspondence in response to customer enquiries
- Inputting customer details and accessing customer information
- Collating and analysing data and producing routine reports, schedules and summaries in order to update customer records, resolving customer queries
- Provision of technical guidance to other team members
- Identifying and implementing process improvements in immediate area of work responsibility in order to improve throughput and customer service
- Provide on-the-job coaching to department colleagues
- Carry out projects and ad-hoc activities as determined by Team Manager

**Skills, Capabilities and Attributes**
- GCSE (or equivalent) Maths and English Grade C
- Good written and communication skills
- Ability to develop working relationships
- Ability to work to work within laid down processes and procedures
- Basic financial awareness
- Awareness of scheme rules, industry regulations, and current pensions legislation (preferred)
- Microsoft pc packages
- Previous experience in a financial/pensions environment preferred but not essential
- Experience of dealing with external clients
- Working to SLAs

**Job Types**: Full-time, Temporary contract
Contract length: 7 months

**Salary**: £10.90 per hour

Schedule:

- Monday to Friday

**Experience**:

- Administrative: 1 year (preferred)

Work Location: In person

Expected start date: 15/05/2023