Pensions Administrator

4 weeks ago

Liverpool, United Kingdom Link Group Full time

**Overview**
- To provide quality pension benefit administration to clients in line with Business Goals and Service Level agreements

**Key Accountabilities and main responsibilities**
- To develop and take ownership of Link Group vision, Business Goals and Values, and to be totally committed to these.
- Ensure that pension schemes operate effectively on a day-to-day basis.
- Accurately update and maintain member records and other data recording systems as required.
- To follow specified manual and computer based procedures and systems including; data input, standard letters, pensions calculations and contribution processing.
- Answer queries as they arise in line with service standards and agreed service levels.
- Liaison with others to ensure compliance with the legal and regulatory aspects of pensions administration and to follow administration procedures.
- Liaison with other administrators, Employers, Trustees, Consultants, Auditors, Banks, HMRC, Insurance Companies and Investment Managers to ensure smooth running of the workplace pension schemes and other arrangements as necessary.
- To be involved in the annual renewal process, working to deadlines throughout all the events to ensure the work is completed within agreed service levels.
- To accurately work on the data gathering and production of communication material to clients and members.
- Train and mentor other members of staff.
- Take ownership of delegated tasks within the team.
- Escalate problems to supervisor or manager immediately upon discovery.
- Complete complex benefit calculations.
- Prioritise and manage own workload to ensure that work is completed within agreed service levels.
- To represent Link Group as required and to act as an ambassador of Link Group at all times.
- To adhere to all data protection procedures and policies.
- Experience & Personal Attributes
- Excellent interpersonal skills
- Drive and ability to plan, prioritise and manage workloads
- Ability to follow processes and procedures in a compliant manner
- Excellent communication skills, both written and verbal
- Enthusiastic, positive and confident telephone manner
- Excellent accuracy and attention to detail
- Client confidentiality
- Team work.
- Excellent record keeping skills
- PC Literate

Link Group is a leading fund administration and share registry specialist. We are a market leading provider of technology-enabled administration solutions, continually developing our offerings to expand with our clients' needs. Since our inception, Link Group has been entrusted by clients to handle sensitive data in a secure and confidential manner. Our core businesses of fund administration and securities registration are complemented by our expertise in digital solutions and data analytics.

We are a leading independent Authorised Fund Manager and provider of fund administration and transfer agency services.

We leverage our specialist knowledge and technology to support traditional and alternative funds in UK, Ireland, Luxembourg and Australia. With a focus on strong governance, regulatory expertise and risk management, our business helps to manage regulatory compliance for asset managers and investors.

Our unique place in the market, combined with our partnership approach, depth of experience and well-invested systems, enables us to support investment managers through the challenges of changing market and investor needs, and, as a result, help them to enhance returns, minimise costs and mitigate their risks.

Link Group is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the Link Group journey and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

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