Service Administrator

3 weeks ago

Farnborough, United Kingdom Loma Systems Full time

Company Description

Want to work for a company who protect the consumer whilst also having a highly commercial focus? **‘We Keep Food Safe’** from physical contaminants, saving lives and reducing waste.

LOMA SYSTEMS is a premium worldwide manufacturer of inspection equipment, used to identify contaminants and product defects in the food and pharmaceutical industries. LOMA Systems has over 50 years of experience developing and installing **Designed to Survive**equipment, that delivers on our company purpose to ensure when products leave the factory they are contamination free, to the quality intended and safe for you as the consumer. We pride ourselves in **delivering on our commitments**, providing **high quality technical service** and **trusted advice** to our customers

Our culture is **hands-on**

At Loma Systems every individual is encouraged to **take the initiative** to get things done, and you will have the opportunity to make a real impact. LOMA Systems’ parent company is Illinois Tool Works (ITW), a fortune 250 diversified industrial manufacturer of value added consumables and speciality equipment. ITW live by a philosophy of autonomy and a decentralised culture. This unique relationship means Loma systems can offer a personalised experienced to each and every employee, whilst offering the career progression and stability that comes from working for a larger organisation.

At Loma and ITW we leverage the 80:20 principle in everything we do. We are serious and focused on improving food and pharmaceutical safety, but know that they best way to achieve this is through employing a **positive mindset** and have a **one team** culture. If you have a proactive approach and want to make an impact, we want to hear from you.

**Job Description**:
Working within a small Administration Department for the UK service divisions you will be required to provide a professional and efficient administration function. You will provide an accurate invoicing and reporting service. This role is critical in providing the high levels of service our customers expect and in maximising the efficiency of service resources.

**Responsibilities**:

- Creating GRA’s for return of equipment for repair and for the Search Head Exchange programme.
- Sales Order and Works Order creation.
- Informing customers of the status of their repair.
- Quoting and invoicing the repair once completed.
- Liasing with engineering, production and shipping to ensure efficient turnaround.
- Invoicing of Service Jobs, Service Contracts, Refurbishment and Upgrades, Rental training.
- Processing of ZVO’s (Zero Value Orders) and reporting as required.
- Processing of Service Works Orders and reporting as required.
- Raising of** **service credits and re-invoices, liaising with the Accounts Department and reporting as required.
- Provide Financial reports for the service departments as required by the business, typically weekly and monthly.
- Provide operational reports for the service department as required by the business, typically weekly and monthly
- You will be required to cover for other key personnel as required by the need of the business
- To comply at all times with the companies processes and procedures at that time.

**Qualifications**:
**Essential**:

- Good communication skills - able to communicate effectively at all levels.
- Very organised - with the ability to multitask.
- Capable of digesting and using technical information.
- Self-starting with a positive attitude.
- Accurate - excellent attention to detail.

Additional Information

What you can expect:

- Competitive Salary
- Generous Company Pension
- Discount Platform saving employees £000s per year.
- 25 Days Holiday per year
- 1 Paid Charity Volunteering Day per year
- Cycle to Work Scheme
- Work Place Nursery Benefit
- Gym Discounts
- Phone Discounts
- Technology Savings
- Eye Care Vouchers
- Flu Jabs
- Death in Service Benefit
- Long Term Disability Benefit
- Enhanced Sick Leave
- Enhance Parental Leave
- Training & Development
- Great Company Culture

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