Customer Service Advisor
3 weeks ago
Pertemps have a brand new role available, working for one of our long-standing clients Royal Mail in the HR Services department as a Customer Service Advisor.
You will be responsible for providing effective case management of Bullying & Harassment, Appeals, National Appeals Panels, Employment Tribunals, Subject Access Requests and Early Conciliation.
The pay rate for this role is £11.80 per hour and the role is being offered on a temporary ongoing basis.
**Key Responsibilities**:
- To be able to assess using effective questioning and knowledge the appropriate route for all types of complaint
- To develop an excellent understanding of products and processes supported
- To exhibit behaviours that exceed our customers’ expectation
- To actively contribute to improving processes and customer service
- Maintain an audit trail and data confidentiality at all times
- Ensure areas for improvement and potential failures with processes are raised quickly and acted upon
- To contribute to and support development of the team
- Ensure safe systems of work are in place
- Must have the ability to handle challenging telephone calls.
- Broad generalist HR skills
- Excellent problem solving and conflict resolution skills
- Competent computer user
- Excellent questioning and data analysis skills, to interpret customer requirements
- Professional and supportive in approach
- Ability to communicate in writing and on the telephone confidently and effectively with employees at all levels of the business
- Understand and comply with Legal Requirements and Royal Mail Policies
- Ability to organise workload to meet deadlines and service requirements
- Establish and maintain excellent working relationships with all Royal Mail colleagues
- Contribute effectively at team meetings
- Actively engage in Service Improvement activities
- Be flexible in approach which may mean working within a different service stream/ process area
Your working hours will be Monday to Friday, 9am until 5pm.
You will only be required in the office 1/2 days per week as this role is hybrid, however you will need to be flexible.
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