Customer Representative

2 months ago


Edinburgh, United Kingdom Abacus Marketing Full time

As a Customer Representative, you will be the friendly face and voice of our company. Your primary responsibility will be to assist customers, answer inquiries, resolve issues, and ensure a positive customer experience. This role involves effective communication, problem-solving, and a genuine passion for helping others.

**Responsibilities**:

- Provide exceptional customer service to clients via various face to face channels
- Answer customer inquiries and resolve issues in a timely and professional manner
- Upsell products or services to customers when appropriate
- Analyze customer needs and recommend appropriate solutions
- Maintain accurate customer records and update information as needed
- Follow company policies and procedures for data entry and documentation
- Demonstrate excellent phone etiquette and interpersonal skills

**Qualifications**:

- Previous customer service experience preferred
- Strong communication skills, both verbal and written
- Ability to analyze customer needs and provide appropriate solutions
- Excellent phone etiquette and interpersonal skills

**Job Types**: Full-time, Permanent

**Salary**: From £23,207.05 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to Commute:

- Edinburgh (preferred)

Work Location: In person



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