Senior Receptionist

3 weeks ago

Sutton, United Kingdom The Royal Marsden NHS Foundation Trust Full time

Outpatients are seeking an enthusiastic senior receptionist/administration officer to help maintain the efficient administration in their departments at our Sutton Site. This post is vital to the smooth running of the main outpatient clinics. You will work in a busy environment, providing a reception service for patients and relatives.

The role also includes preparing medical records for the consultant's clinics. As a member of a mulit-disciplinary team, you should possess excellent interpersonal, verbal communication and organisational skills. Keyboard/IT skills are essential and hospital experience is desirable. The post is for 37.5 Hours a week Monday - Friday.

The Senior Administration Officer is a member of the Outpatient/RDAC Administrative Team, covering the clinics, preparation and reception areas. They will adopt a professional and caring attitude with a polite and courteous manner in all aspects of communication. A uniform will be
worn at all times.

The post holder will support both the Administration Manager and the Deputy Manager whilst providing a supervisory role to the OPD/RDAC Administration Officers

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.

At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.

For further information on this role, please see the attached detailed Job Description and Person Specification
- To ensure that the reception desks within the Outpatient and RDAC Departments are adequately covered at all times and telephone calls are handled in a professional manner.
- To be responsible for ensuring that on arrival patients are given the correct blood test request forms as directed by the

nurses/medical team.
- To check that the patient’s arrival and departure times are entered accurately on the Digital Health Record (DHR).
- To ensure that all patient appointments are booked accurately and to liaise with clinics regarding overbookings to minimise patient waiting times.
- To cover the radiotherapy desk and record patient arrival time, liaise with radiographers and nurses to ensure optimum efficiency within the department. (Chelsea branch only)
- To work within clinics assisting nurses and doctors to ensure the smooth running of the clinic.
- To ensure all clinic documentation and results are ready for the clinic.

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