Patient Services Assistant
2 weeks ago
**Job Description - Physio On The Green**
**Job Title**:Patient Services Assistant
**Location**: Swan Mews, Parsons Green, London SW6 4QT
**Terms**: Part-time, permanent
**Salary/Rate**: £12.30ph
**Requirements**: Monday mornings, Tuesday mornings, Thursday mornings, Friday evenings and 2 x Saturdays per month
**About us**:We are a modern Physiotherapy clinic with a hardworking and sociable team based in the heart of Parsons Green, London. We pride ourselves on delivering accessible, comprehensive and evidenced based requirements for patients. We place our staff as one of our main priorities and our mission is to provide exceptional healthcare services with a community feel for our patients, whilst utilising state-of-the art facilities, in a thriving environment for our team to flourish.
**Responsibilities**:
- Greeting patients to the facility warmly and offering them help
- Providing five-star customer support at all times
- To be the first point of contact for patients, visitors and therapists
- Scheduling appointments with general diary management
- Answering questions about services offered at the clinic
- Completing administrative tasks such as accepting deliveries and mail
- Answering and directing calls
- Engaging in public relations and marketing to a minor degree
- Communicating with affiliated insurance companies including invoicing
- Assist therapists with patient retention
- Responding to patient enquiries/feedback in a reasonable timeframe
- Maintain effective and clear communication with patients and the team
- Maintain up-to-date patient records
- Assist with daily practice operations
- Helpfulness
- Ambitious and willing to develop for career growth
- Good communication skills
- Good organisation skills
- Ability to multi-task
- Excellent customer service skills
- Customer service experience is essential
- Computer literacy essential
**Job Types**: Part-time, Permanent
Part-time hours: 26-34 per week
**Salary**: £12.30 per hour
**Benefits**:
- Company events
- Company pension
- Cycle to work scheme
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- London, SW6 4QT: reliably commute or plan to relocate before starting work (required)
Application question(s):
- What skills do you have to support the running of a busy physiotherapy clinic?
**Education**:
- GCSE or equivalent (required)
**Experience**:
- Customer service: 1 year (preferred)
**Language**:
- English (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Application deadline: 03/05/2023
Expected start date: 15/05/2023
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