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Insight Technical Support

4 months ago

Ipswich, United Kingdom Diocese of St Edmundsbury and Ipswich Full time

**ST EDMUNDSBURY & IPSWICH DIOCESAN BOARD OF FINANCE**

**Insight Technical Support**

**PURPOSE**

To provide administrative and technical support for all users of the new Learning Management System (Insight) across the Diocese. To support the Insight Hub Manager in the provision of content consistent with promoting the vision and strategy of the Diocese.

**KEY TASKS**

**Administration**:

- Working with the Insight Hub Manager to implement system and process improvements for best practice to ensure a smooth user experience.
- Performing the role of administrator by being the platform ‘expert’ providing technical support direct to colleagues and users across the Diocese and responding to queries.
- Ensure ongoing in-house training of department editors to manage and create content and being the point of contact for them.
- Resolving issues and liaising with the platform supplier (Creative Stream) for on-going maintenance and to test the new developments.
- Monitoring and enabling individual and parish profiles and moderating online forums with sensitivity
- Maintaining the platform data for user and course management and providing accurate records of platform data to monitor effectiveness, confidence scores, user engagement etc, sharing these with course facilitators and administrators.
- Promoting the portal to build up the user base by enabling the Communications plan and in support of the Insight Hub Manager.

**Content Support**:

- Providing technical support to the Insight Hub Manager in the sourcing, adaptation and creation of new content in line with resourcing each topic and the Growing in God priorities.
- Maintaining content using review dates and working with department editors to ensure material is up to date, and curating content of Insight to help us shape the way we use our platform to best serve the needs of our users.
- Engaging with the Communications team to ensure content complies with ‘house’ style and working to the communications plan for Insight. Supporting the Insight Hub Manager by providing technical assistance to content creators in producing new material in a variety of media.
- Being part of a quality control procedure to ensure that online content quality remains high

**For an informed conversation please contact**: Hilary Wordsworth-Sewell, 07776 418344 or Revd Canon Dave Gardner, 07394559887

**Application packs available from**:Diocese of St Edmundsbury & Ipswich Website Vacancies - Diocese of St Edmundsbury and Ipswich (cofesuffolk.org)

**Closing Date for Applications**: Monday 24th April 2023 at 5pm

**Interview Date**: Wednesday 10th May 2023

**Job Types**: Full-time, Permanent

**Salary**: £27,731.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Life insurance
- Sick pay
- Wellness programme

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person