Integrated Care Coordination Administrator

4 weeks ago


Stevenage, United Kingdom Hertfordshire Community NHS Trust Full time

Be at the Heart of our Community

We are looking for flexible full time and part time administrators to join our growing team at the Integrated Care Coordination Hub in Robertson House, Stevenage.

Unsocial hours payments made from midnight Saturday to midnight Sunday. The payments for Band 3 range from circa 40%-80% dependent on the hours worked.

The Hub provides essential administrative support to the clinical teams across East & North Herts. The post holder will work as part of a team of administrators to answer patient calls and enter referral data for the Community Adult Health Services onto our Patient Administration System. The team is also responsible for directing each referral to the appropriate clinical team.
- Have good communication, IT and customer service skills.
- Undertake a range of administration tasks, including processing referrals and letters
- Answer incoming calls, dealing with enquiries from patients, relatives and professionals
- Ensure accurate and relevant information is recorded on our clinical system database
- Work flexibly to meet the needs of the service

You will receive full support and training to undertake all aspects of the role, you need to bring enthusiasm, energy and a flexible approach to work. After an initial training period we offer a hybrid model of working with at least 1 day working from home if requested.

Unsocial hours payments are additional to basic pay for staff whose work in standard hours, within the normal 37.5 hour working week.

A big thank you for considering joining us at Hertfordshire Community NHS Trust. You’ll find it a great place to work with many benefits offered to you as a member of our staff

We put our patients, their families and carers at the centre of our vision - Outstanding Services and Healthier Communities
Our staff are proud to be Innovative, Caring and Agile in their work to help achieve the Trust vision
We welcome diversity in our workforce and are interested in applicants from all backgrounds and ages

The post holder will be working as part of a busy team of administrators and the role requires a high level of computer and telephone work, with access to a wide range of different systems and information.
- Processing written referrals onto our clinical system
- Taking telephone calls from patients and other health care professionals.
- Dealing with enquiries in a helpful and efficient manner
- Offering a high level of service to all our patients
- Working closely with hub triage teams to ensure patient care is delivered effectively and efficiently.
- Working with local service teams to complete required tasks and activities
- Working well as a team under pressure in a busy environment
- Sharing information and escalating issues as appropriate
- identifying innovative ways of working

Whilst it is not a legal requirement, Hertfordshire Community NHS Trust encourages and supports all staff to be vaccinated as this remains the best line of defense against COVID-19

We are committed to supporting flexible working options for staff, wherever possible, and welcome discussions on flexible working patterns to support our staff to maintain a healthy work life balance.

Word versions of documents are available if needed to allow for any adaptations to be made i.e. font, colour, background, convert to Read Aloud.



  • Stevenage, United Kingdom Tate Full time

    **We are currently recruiting for a new permanent Administrative Coordinator for a prestigious Stevenage organisation.** *** **This is a full-time office-based role, hours: Monday to Friday: 9.00 to 17.00** *** **To join a small busy friendly team and full training will be given.** *** **Responsibilities will include**: - ** Customer service - calling...


  • Stevenage, United Kingdom East and North Hertfordshire NHS Trust Full time

    We are recruiting for a Medical Secretary Coordinator - Renalwho shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients. The post holder will be responsible for administrative support provided within the Directorate. This will involve the ongoing support of the medical secretaries and their support...


  • Stevenage, United Kingdom Hertfordshire Community NHS Trust Full time

    **Be at the heart of our community!** An exciting opportunity has arisen for a Senior Administrator to join our ever-evolving team providing administrative support within our Integrated Care Co-ordination Centre (Referral Hub) We are seeking to appoint a motivated and forward-thinking Senior Administrator who can work flexibly, provide guidance to...

  • Administrator

    4 weeks ago


    Stevenage, United Kingdom Tate Full time

    **Senior Support Officer** **Hertfordshire County Council** **£11.25 per hour Stevenage / Hybrid** **Full time, Monday-Friday 37.5 hours** **Temp 4 months, potential to extend** Tate are currently working in partnership with Hertfordshire County Council, recruiting for a Senior Support Officer, to work amongst the **Integrated Health and Care...


  • Stevenage, United Kingdom Hertfordshire Community NHS Trust Full time

    We are looking for an experienced administrator to take on this exciting role as Planned Care Admin Lead within the Integrated Care Co-ordination Hub (ICC), on a fixed term basis. The post incorporates the management of our existing Planned Care admin team and the Operational admin team. The team are going through a period of change with a range of digital...

  • SHEQ Coordinator

    1 week ago


    Stevenage, United Kingdom M Group Services Full time

    About The Role Morrison Water Services is a leading service provider in the UK's water and wastewater infrastructure sectors and is part of M Group Services Water Division. We employ around 2,800 people across the UK and are looking for ambitious individuals interested in building a career within the Health and Safety sector. Our responsibilities include...


  • Stevenage, United Kingdom PerkinElmer Full time

    Our OneSource Team in Stevenage is growing! Join the Administrative Lab Support Coordinators at Customer site. Are you ready to be a key player in our expanding OneSource Team at PerkinElmer? We're on the lookout for a dynamic Administrative Lab Support Coordinator to join us at a Customer site in Stevenage. This isn't just any admin role—it's your...


  • Stevenage, United Kingdom Crossroads Caring for Life Full time

    Services Administrator** **Job title**: Services Administrator **Location**: Crossroads Stevenage Daycentre & Hitchin Head Office **Salary**: £21,000 - £22,000, dependant on experience **Hours**: 37.5hrs per week. Mon-Fri, 9am-5pm. With occasional weekend working and being part of the on-call rota **DBS check**: Required **Job Purpose**: To intake...


  • Stevenage, United Kingdom Hertfordshire Community NHS Trust Full time

    **Band 6 IDT nursing sister.** **Based within The Integrated Discharge Team - Lister Hospital Stevenage.** An exciting permanent opportunity had arisen for enthusiastic clinician to work within the Integrated Discharge team based at Lister Hospital as a Discharge Planning Nurse. You will be responsible for planning complex discharges from Lister Hospital...


  • Stevenage, United Kingdom East and North Hertfordshire NHS Trust Full time

    We are recruiting for a Forget-me-not dementia volunteer coordinatorwho shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients. This new role provides an exciting opportunity to develop a dedicated team of volunteers within Lister Hospital to enhance the experience of people living with dementia during...


  • Stevenage, United Kingdom Medivet Group Ltd Full time

    **Remuneration** National Minimum Wage **The Opportunity** As a Veterinary Care Assistant, you will be an integral part of the practice team. Working with our Veterinary Surgeons, qualified Nurses, and Student nurses to provide exceptional care to our patients. - Provide a gold standard service to our patients and clients - Following cleaning protocols to...


  • Stevenage, United Kingdom Hertfordshire Community NHS Trust Full time

    We have a 1 year fixed term vacancy for an administrator within the Stevenage Integrated Community Nursing Team. You will be providing an administration and secretarial support service to the team including sending requests to GP's and other services from the Systm1 patient platform. The role will primarily be based in Stevenage, working flexible hours to...


  • Stevenage, United Kingdom Yolk Recruitment Ltd Full time

    **RECRUITMENT COORDINATOR, £15 PER HOUR, LEVEL 2 EQUIVALENT ADMINISTRATOR, 12 MONTH CONTRACT, 1 STAGE REMOTE INTERVIEW, NO PARTICULAR SECTOR BACKGROUND NEEDED, 4 DAYS REMOTE, 1 DAY ONSITE** **Responsibilities** - Creating Assessment Booking using external platform - Create Assessment Centre timetables within external platform and the addition of assessors...

  • Clinic Coordinator

    1 month ago


    Stevenage, United Kingdom Hertfordshire Community NHS Trust Full time

    The ACTIVATE for CFS and Persistent Pain team sits within MSK Services providing tailored care for East and North Herts Patients. ACTIVATE for CFS and Persistent Pain is comprised of a specialist, multidisciplinary team of clinicians (including a Consultant Psychologist, Occupational Therapists and Physiotherapists), highly experienced in working with...


  • Stevenage, United Kingdom Central London Community Healthcare NHS Trust Full time

    CLCH Hertfordshire Adult Community Services - CLCH NHS Trust provides a range of Community Services, and the Hertfordshire Division is recruiting! We are looking for an experienced, enthusiastic. and flexible Receptionist/Administrator to work as part of our Sexual Health team. To provide a comprehensive and high quality reception and administrative...


  • Stevenage, United Kingdom Ellis Mason Full time

    _Ellis Mason_ are recruiting for a **PROPERTY ADMINISTRATOR** to join a highly reputable property management company based in Stevenage. The role will work as an administrative support to more senior members of staff and offers great potential to grow and develop with the company. **THE SALARY & BENEFITS** - Permanent, full time role - Monday to Friday 9am...


  • Stevenage, United Kingdom Tate Full time

    Senior Administrator Children Services £13.24 per hour Full time 37 hours per week Temp contract - until end of June Tate Recruitment is working in partnership with a local authority who are seeking a skilled and proactive Senior Support Officer to join their team on a temporary basis. In this role, you will play a pivotal role in supporting the...

  • PMO Coordinator

    4 weeks ago


    Stevenage, United Kingdom Turner & Townsend Full time

    **Company Description**: - At Turner & Townsend we’re passionate about making the difference. That means delivering better outcomes for our clients, helping our people to realize their potential, and doing our part to create a prosperous society._ - Every day we help our major global clients deliver ambitious and highly technical projects, in over 110...


  • Stevenage, United Kingdom East and North Hertfordshire NHS Trust Full time

    We are recruiting for a Hysteroscopy Administrator who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients. We are looking for a highly motivated, enthusiastic individual to work within our division. You should an eye for detail accuracy will need to be able to work under pressure to meet...


  • Stevenage, United Kingdom Autolus Ltd Full time

    **Location**: - Stevenage / LondonTo provide excellent administrative support where required. Key Responsibilities - Working closely with the Executive Assistant - PDO, providing administrative support. - Flexible working in London & Stevenage facilities on an ad hoc basis. - Event support: to assist in planning / coordination and “on the ground”...