Dispatcher

7 months ago

Rugeley, United Kingdom Rocksure Recruitment Limited Full time

Works Dispatcher **WS15**

Rocksure Recruitment are looking for 2x Dispatchers to work at our client based in Rugeley.

Working within an area team you will be responsible for the initial contact with a Policy Holder who has made a new claim ensuring efficient use of time and optimising utilisation. Your role will involve making a courtesy call and dispatching a technician ensuring the highest standards of customer service are consistently delivered within agreed service level agreements for key client contracts.
- Liaise with insurers and policy holders on a regular basis
- During peak periods assist the team with the handling of calls in order to achieve departments service level agreements
- Attend occasional client visits (internal/external)
- Provide support to the Policy Holder/Customers during initial notification of claim, giving prompt and accurate advice
- Analyse and review technicians diary in order to effectively plan and prioritise workload to achieve agreed service level agreement.
- Achieve 90% call monitoring results
- Achieve 90% effective touches report
- Work towards your own personal targets and continued career development
- Make a courtesy call to affected person so that a technician can be allocated within stated service level parameters ensuring efficient use of time and optimising utilisation.

Shift will be Monday - Friday 0800-1700

**Job Types**: Full-time, Permanent

**Salary**: £22,500.00-£24,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

Reference ID: Dispatcher

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