Major & Complex Claims Handler

5 months ago

Rugeley, United Kingdom Polygon Group Full time

Would you like to join a Team of Extraordinary people that give their best?

We are the market leader in Property Damage Restoration. For over 60 years we have delivered best-in-class service, while our constant investment in our people, technology and equipment ensures that we continue to be the UK’s premier restoration company to work for.

We help people who have suffered losses caused by events such as fire, flood, accidental damage and storm. Our core values of Integrity, Excellence and Empathy serve as a guide to our people in their everyday interactions with others.

Key Activities & Accountabilities
- Dealing with all interested parties of a claim from initial notification to completion of the claims within the claims centre
- Assist the dispatch function according to their requirements during periods of peak workload in order to maximise technician utilisation
- Attend occasional client visits (internal/external)
- Provide support to the Policy Holder/Customers throughout the claim, giving prompt and accurate advice
- Update own claims portfolio daily/weekly/monthly
- Immediately report any complaint/problems to the Customer Service Manager, in accordance with the formal complaints procedure
- Recommend ideas for development of the IT systems to the Claims Centre Manager to assist in improving effectiveness of the department
- Achieve 90% call monitoring results
- Achieve 90% effective touches report
- Achieve high level results in inbound calls stats
- Work towards your own personal targets and continued career development
- Work towards passport to competence
- Prioritising and organising your workload to ensure deadlines are adhered to
- Dealing with telephone queries and working within agreed service level to respond to customer needs
- Proactively reviewing claims to ensure continued progression
- Investigate & understand customer job-related queries and forwarding to the correct department for resolution
- Diarising external requests to help achieve average cycle time
- Taking ownership of your own caseload, managing the claim from beginning to end, using diary system to review progression
- Manage the collection and processing of excess payments
- Produce and maintain diaries, chasing for outstanding information from insurers and clients
- Where required, locate and pass claim files to other members of staff
- Investigate & understand customer job-related queries and forwarding to the correct technician or team manager for resolution

**Benefits as a **MCC Claims Handler
- Competitive salary
- 25 days holiday
- Annual bonus scheme
- Employer pension contribution
- Annual Christmas party
- Seasonal flu jabs
- Employee Assistance Programme
- Wide range of development and training
- Dress down Friday
- Team building events

**Job Types**: Full-time, Permanent

Pay: From £24,000.00 per year

**Benefits**:

- Company car
- Company events
- Free flu jabs
- Free parking
- On-site parking
- Sick pay

Schedule:

- Holidays
- Monday to Friday
- Overtime

Supplemental pay types:

- Bonus scheme

**Experience**:

- Claims Processing: 1 year (preferred)

Work Location: In person

Reference ID: MCC Claims Handler

  • Experienced Claims Processor

    5 months ago

    Rugeley, United Kingdom Saints Reconstruction Ltd Full time

    Excellent telephone manner and be able to effectively handle inbound and outbound calls. - Good communication skills, both verbal and written. - Experienced in using Microsoft Word, Excel and Outlook. - Good organisational skills. - Attention to detail - Positive attitude - **Experience in insurance claim handling is essential** **The role would involve the...

  • Claims Manager

    2 weeks ago

    Rugeley, Staffordshire, United Kingdom Busy Bee Recruitment Full time

    Claims Delivery ManagerAbout the Role:We are seeking a highly skilled Claims Delivery Manager to join our team at Busy Bee Recruitment. As a key member of our organization, you will be responsible for the day-to-day claims management and operational service delivery, ensuring all logistics run smoothly.Key Responsibilities:Plan and manage the efficient...

  • Claims Delivery Manager

    4 weeks ago

    Rugeley, United Kingdom CV-Library Full time

    Claims Delivery Manager Start Date: ASAP Location: Rugeley Hours: Full-time Salary: £40,000 per annum Duration: Permanent As a Claims Delivery Manager, you will be responsible for the day-to-day claims management and operational service delivery, ensuring all logistics, including labour, travel, accommodation, and equipment, run smoothly. You...

  • Claims Delivery Manager

    3 weeks ago

    Rugeley, United Kingdom Busy Bee Recruitment Full time

    Claims Delivery ManagerStart Date: ASAPLocation: RugeleyHours: Full-timeSalary: £40,000 per annumDuration: PermanentAs a Claims Delivery Manager, you will be responsible for the day-to-day claims management and operational service delivery, ensuring all logistics, including labour, travel, accommodation, and equipment, run smoothly. You will play a key role...

  • Claims Delivery Manager

    4 weeks ago

    Rugeley, United Kingdom Busy Bee Recruitment Full time

    Claims Delivery ManagerJoin Busy Bee Recruitment Ltd as a Claims Delivery Manager and take on a challenging role that requires strong organisational skills, excellent communication, and collaboration with teams at all levels.About the RoleWe are seeking a highly motivated and experienced Claims Delivery Manager to lead our team in delivering high-quality...

  • Claims Delivery Manager

    4 weeks ago

    Rugeley, United Kingdom Busy Bee Recruitment Full time

    Claims Delivery ManagerJoin Busy Bee Recruitment Ltd as a Claims Delivery Manager and take on a challenging role that requires strong organisational skills, excellent communication, and collaboration with teams at all levels.About the RoleWe are seeking a highly motivated and experienced Claims Delivery Manager to lead our team in delivering high-quality...

  • Claims Delivery Manager

    1 week ago

    Rugeley, Staffordshire, United Kingdom fish4.co - Jobboard Full time

    Job Summary:We are seeking a highly skilled Claims Delivery Manager to join our team at fish4.co - Jobboard. As a Claims Delivery Manager, you will be responsible for the day-to-day claims management and operational service delivery, ensuring all logistics, including labour, travel, accommodation, and equipment, run smoothly.Key Responsibilities:Plan and...

  • Electronics Test Engineer

    3 weeks ago

    Rugeley, United Kingdom CV-Library Full time

    Our client, a leader in the Defence & Security sector, is currently seeking an experienced Electronics Test Engineer Contractor to join their team on a temporary basis. If you are passionate about pushing the boundaries of electronics testing and thrive on designing and implementing testing processes for intricate PCBs, this role offers an exciting...

  • Electronics Test Engineer

    3 weeks ago

    Rugeley, United Kingdom Matchtech Full time

    Our client, a leader in the Defence & Security sector, is currently seeking an experienced Electronics Test Engineer Contractor to join their team on a temporary basis. If you are passionate about pushing the boundaries of electronics testing and thrive on designing and implementing testing processes for intricate PCBs, this role offers an exciting...

  • Electronics Test Engineer

    3 weeks ago

    Rugeley, United Kingdom Ultra Maritime Full time

    Electronics Test EngineerUltra Maritime is seeking a skilled Electronics Test Engineer to join our team on a temporary basis. As an Electronics Test Engineer, you will work closely with our Electronics Engineers to complete a specific task on one of our major defence projects.Key Responsibilities:Collaborate with Electronics Engineers to analyse and optimise...

  • Electronics Test Engineer

    3 weeks ago

    Rugeley, United Kingdom Ultra Maritime Full time

    Electronics Test EngineerUltra Maritime is seeking a skilled Electronics Test Engineer to join our team on a temporary basis. As an Electronics Test Engineer, you will work closely with our Electronics Engineers to complete a specific task on one of our major defence projects.Key Responsibilities:Collaborate with Electronics Engineers to analyse and optimise...

  • Electronics Test Specialist

    3 weeks ago

    Rugeley, Staffordshire, United Kingdom Ultra Maritime Full time

    Electronics Test Engineer OpportunityWe are seeking a highly skilled Electronics Test Engineer to join our team at Ultra Maritime. As a key member of our project team, you will work closely with our Electronics Engineers to complete a specific task on one of our major defence projects.Key Responsibilities:Analyse and optimise electronic systems for peak...

  • Electronics Test Specialist

    3 weeks ago

    Rugeley, Staffordshire, United Kingdom Ultra Maritime Full time

    Electronics Test Engineer OpportunityWe are seeking a highly skilled Electronics Test Engineer to join our team at Ultra Maritime. As a key member of our project team, you will work closely with our Electronics Engineers to complete a specific task on one of our major defence projects.Key Responsibilities:Analyse and optimise electronic systems for peak...

  • Electronics Test Specialist

    3 weeks ago

    Rugeley, Staffordshire, United Kingdom Ultra Maritime Full time

    Electronics Test Engineer OpportunityWe are seeking a highly skilled Electronics Test Engineer to join our team at Ultra Maritime. As a key member of our project team, you will work closely with our Electronics Engineers to complete a specific task on one of our major defence projects.Key Responsibilities:Analyse and optimise electronic systems for peak...

  • Electronics Test Specialist

    3 weeks ago

    Rugeley, Staffordshire, United Kingdom Ultra Maritime Full time

    Electronics Test Engineer OpportunityWe are seeking a highly skilled Electronics Test Engineer to join our team at Ultra Maritime. As a key member of our project team, you will work closely with our Electronics Engineers to complete a specific task on one of our major defence projects.Key Responsibilities:Analyse and optimise electronic systems for peak...

  • Agile Coach/ Scrum Master

    7 months ago

    Rugeley, United Kingdom Ultra Electronics Full time

    Unleash the Power of Multi-Mission Excellence: Safeguarding the Seas for the World's Navies. Step into a world where cutting-edge technology meets unparalleled expertise. Ultra Maritime pioneers delivering multi-mission solutions that protect and empower the naval forces worldwide. With our extensive portfolio of capabilities, our innovations are utilised...

  • Electronics Test Engineer

    3 weeks ago

    Rugeley, United Kingdom Ultra Maritime Full time

    Unleash the Power of Multi-Mission Excellence: Safeguarding the Seas for the World's Navies.Step into a world where cutting-edge technology meets unparalleled expertise. Ultra Maritime pioneers delivering multi-mission solutions that protect and empower the naval forces worldwide. With our extensive portfolio of capabilities, our innovations are utilised on...

  • Electronics Test Engineer

    3 weeks ago

    Rugeley, United Kingdom CV-Library Full time

    Unleash the Power of Multi-Mission Excellence: Safeguarding the Seas for the World's Navies. Step into a world where cutting-edge technology meets unparalleled expertise. Ultra Maritime pioneers delivering multi-mission solutions that protect and empower the naval forces worldwide. With our extensive portfolio of capabilities, our innovations are...