Customer Services

7 months ago


Newbury, United Kingdom Kosnic Lighting Limited Full time

**Job Title**: Customer Services

**Location**: Newbury

**Salary**: Competitive

**Job type**: Full Time - Permanent

Kosnic Lighting have a fantastic opportunity for a talented Customer Services professional to join our exciting and growing company. This is your chance to utilise your extensive experience in a busy role where you'll be able to build relationships with customers. This is not a call centre environment but you must have an excellent telephone manner and high attention to detail.

**Main Duties**:

- The first point of contact for all customer queries
- Process orders accurately and in timely manner
- Ensure customers' experience with Kosnic is first class and liaise with other departments to deliver to customers' needs
- Maintain accurate and organised notes of customer activities
**About you**:

- A genuine passion for delivering excellent customer service and experience of working in a similar environment
- Excellent telephone manner, showing versatility in your approach to each customer
- Enjoys working in a small team
- Confident I.T skills
- Highly organised, flexible and willingness to learn about technical products
- Enjoys helping others and have a friendly personality
Experience in a customer service role within a similar industry would be ideal, however, full training will be provided so an eagerness to deliver excellent service, learn and be motivated is more important.

**Why work for us?**

Alongside having the opportunity to work with a fantastic, family friendly company, you will have access to the following benefits:

- Quarterly bonus to top up your earning potential
- Starting holiday entitlement of 23 days plus Bank holidays increasing up to 27 days
- Private healthcare cover which includes dental and optical cashback
- Pension
- Contribution to gym membership
- Up to 3 chillax days a year
- Access to Employee Assistance Program
- Cycle to Work scheme
- Major discount on our cool company lighting products
- Free hot drinks
- Free parking
- We love to socialise and celebrate - quarterly prize draw, Christmas party, Chinese New Year, and lots of eating generally

Please click on the **APPLY**button to send your CV and cover letter for this role, detailing your salary expectations and experience.



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