Receptionist

3 weeks ago


North Kilworth, United Kingdom Kilworth House Hotel Full time

Main Responsibilities

To complete the Reception shift and assist the Reservations department on a daily basis in line with agreed standards.

To assist with the training and development of departmental staff.

To maximise yield within the departments in conjunction with Reception Manager and Sales department, proposing and implementing promotions to reflect the needs of the business.

To liaise with Department Managers to ensure exceptional service levels are consistently delivered to all guests.

To contribute to Front of house standards and objectives in line with overall Hotel policy.

To present a welcoming impression to our guests by all reception staff both on the telephone and in person.

Other Responsibilities

To maintain a high level of customer care throughout the department.

To input into the compilation of and work within the agreed departmental budget.

To maintain hygiene standards in areas of responsibility.

Financial Targets/Cost Awareness

To assist in managing aged debtors on a daily basis.

To control and manage to an agreed budget maximizing yield at every opportunity.

Ensure the correct allocation of charges to guest accounts and banking of all monies.

Training Responsibilities

Assist training of new staff

Support other departmental training as required, where appropriate.

Provide opportunities for personal and team development.

Emergency Responsibilities

Fire evacuation procedures. Statutory obligations in line with company policies.

Other Responsibilities

Interact with other members of the team and support where appropriate.

Attendance at meetings and any ad hoc requests

To act as a point of contact for any customer complaints and to ensure they are handled correctly.

INDFOH


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