Receptionist

1 month ago


North Kilworth, United Kingdom Kilworth House Hotel Full time

**Main Responsibilities are**:
To complete the Early and Late Reception shift procedures, this includes checking guests in and out, answering guests queries at the desk, billing, take Restaurant bookings etc

To maximise yield within the departments in conjunction with Reception Manager and Sales department, proposing and implementing promotions to reflect the needs of the business.

To liaise with Department Managers to ensure exceptional service levels are consistently delivered to all guests.

To present a welcoming impression to our guests by all reception staff both on the telephone and in person.

To maintain a high level of customer care throughout the department.

To maintain hygiene standards in areas of responsibility.

To control and manage to an agreed budget maximizing yield at every opportunity.

Ensure the correct allocation of charges to guest accounts and banking of all monies.

Fire evacuation procedures. Statutory obligations in line with company policies.

Attendance at meetings and any ad hoc requests

To act as a point of contact for any customer complaints and to ensure they are handled correctly.

INDFOH


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