Administrator / Customer Service Fundraising Advisor

5 days ago

Manchester, United Kingdom AWD online Full time

**Administrator / Customer Service Fundraising Advisor**,known within the organisation as a Community Fundraising Advisor, with proven experience of operating complex administrative systems and processes and providing an administration/coordinationservice to large numbers of internal and external customers is required by a well-established Charity based in Manchester, North West England.

**SALARY**:£20,599 - £23,173 per annum

**BENEFITS**: 26 Days Holiday plus Bank Holidays. A generous pension scheme, life assurance and enhanced pay for parenting and sickness leave. In addition, an Employee Assistance Programme, flexible benefits package and discounts and cashbackscheme.

**LOCATION**: This is a hybrid role currently working 3 days from the office in Manchester and 2 days from home

**JOB TYPE**: Full-Time, Permanent

**WORKING HOURS**: 9am - 5pm Monday to Friday, 35 hours per week

**JOB OVERVIEW**

We have a fantastic new job opportunity for an Administrator / Customer Service Fundraising Advisor with proven experience of operating complex administrative systems and processes and providing an administration/coordination service to large numbers ofinternal and external customers.

The Administrator / Customer Service Fundraising Advisor provides high-quality front-line customer service and support on a wide range of fundraising products, to the functions within the Community Fundraising teams including volunteers, the general publicand staff.

Working in an expanding and vibrant team, the Administrator / Customer Service Fundraising Advisor role is essential to ensuring the Charity meets their fundraising targets which enables the organisation to reach and help more people who are visually impaired.

**DUTIES**

Your duties and responsibilities as the Administrator / Customer Service Fundraising Advisor will include:

- Provide excellent front-line support; be the first point of contact; deal directly with enquiries either by phone, electronically or by post. Record all interactions on relevant database and follow-up on all actions
- Coordination and fulfilment of all speaker requests
- Take ownership of issues and complaints in a supportive and diplomatic manner
- Develop good working relationships with volunteers / supporters and highlight any areas of concerns to relevant line mangers to provide a first-class customer service
- Support staff / volunteers in the use of systems and procedures. High Levels of accuracy in data inputting within agreed timescales. Maintain relevant databases and produce reports as required
- Understand and comply with General Data Protection Regulations
- Provide an efficient and effective administration service, in respect of all safeguarding processes, for all volunteers within the organisation
- Deal with all relevant correspondence and enquiries, providing exceptional customer care
- Provide financial support on income queries and guidance and help to resolve queries at local level. Coordinate the completion of year end audit requirements for our fundraising groups
- Responsible for the coordination and fulfilment of all fundraising packs to support national community fundraising campaigns
- Liaise with local groups and supporters to support their fundraising activities in line with fundraising regulations
- Work together as a team and proactively share knowledge and information to ensure a positive customer focus working environment

**WORKING AT THE CHARITY**

Working at the Charity is much more than just a job. Through the values that guide their work, they make a real difference, and change lives.

They believe that wellbeing at work is about creating an environment to promote a state of contentment which allows all employees to flourish and achieve their full potential for the benefit of themselves and for the Charity.

**CANDIDATE REQUIREMENTS**

**Essential**
- Educated to GCSE grade C or above) in English and Maths or equivalent (QCF level 2 / SQCF level 5
- Demonstrable experience of operating complex administrative systems and processes
- Proven experience of providing an administrative/coordination service in respect of large numbers of internal and external customers
- Track record of being able to handle queries and difficult conversations to achieve a desirable outcome
- Experience of managing high workloads, able to multitask and prioritise and manage own workload
- Proficient in Microsoft office and the ability to use Customer Relationship databases
- Demonstrate adaptability and flexibility including the willingness to learn new skills, systems, and processes
- Eligibility to work in the UK

**Desirable**
- Previous exposure to working in the charity sector with knowledge of fundraising regulations
- Experience of working in a Customer Services environment

The Charity is committed to safeguarding and promoting the welfare of all children, young people and vulnerable adults with whom they work. They expect all of their employees and volunteers to fully share this commitment.

Please note: we reserve the right to close any of our vacancies early.

JOB REF: AWDO-P9178

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