Mybradford Senior Advisor

1 month ago


Bradford, United Kingdom University of Bradford Full time

**Professional Services**:
**Learning & Teaching & Student Experience**:
**Salary**:

- £26,444 to £28,759 per annum- This post is being offered on a 12 month secondment opportunity with the possibility that the role may be made indefinite.**Post Type**:

- Full Time**Contract Type**:

- Fixed Term**Closing Date**:

- Thursday 24 August 2023**Interview Date**:

- Tuesday 05 September 2023**Reference**:

- HR0152951This job is only available to University of Bradford staff. It may be released externally should we not appoint internally.

An exciting opportunity has arisen to join MyBradford - Student Support Service taking on the role of MyBradford Senior Advisor. This post is being offered on a 12 month secondment opportunity with the possibility that the role may be made indefinite.

Reporting directly to the MyBradford Manager, you would become part of a dynamic and skilled team working closely with the MyBradford Advisors to support them with the day-to-day tasks and providing training to new and existing staff.

The role would require you to work with the MyBradford Manager to support with planning, implementation, and delivery of a range of activities, including, reviewing processes, and responding to issues in a timely and compliant manner to achieve a positive student experience.

We are seeking to recruit an enthusiastic and committed professional to deliver high quality customer service using different modes of communication for example, face to face, telephone and written.

You will have a passion to work with students and staff to achieve the best outcome for them and us. You must have experience of dealing with sensitive information and being empathetic when managing day to day to enquiries as well as being able to demonstrate excellent communication, to work effectively, ideally with students and adhering to university regulatory framework, policies and procedures. You will utilise these skills to support the delivery of an exceptional student experience, a strong customer service culture and be proactive in supporting the development of the service, with ideas of how we can continuously improve our service delivery to meet customer demand by working as a team.


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