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IT Service Desk Manager
3 weeks ago
We are recruiting for a IT Service Delivery Manager overseeing a small team (1st, 2nd and 3rd line) for our client based in North Yorkshire you will be working hybrid with 2 days per week on site. A rate of from circa £375 per day inside IR35 on a 3 - 6month contract.
**What you will be working on**:
My client has gone through significant growth and has some challenges around support and networking, you will be doing the following:
- Manage the small IT Service Desk Team, ensuring SLAs are achieved.
- Management reporting and Incident escalation.
- Provide support to the IT Service Desk Team, improving productivity
- Ensure relevant procedures are accurately documented and meet ITIL best practice.
- Reduction of recurrent issues through proactive support and root cause analysis.
- Plan and implement security best practices in line with company procedures.
- Act as an escalation point for Service Desk incident management.
**Who you will be working for**:
Our client are industry leading experts in their field, on the back of significant growth they require support as they develop their IT infrastructure.
**What you'll need to succeed**
- Managing a small to medium size service desk team
- Service Desk Management software
- Active Directory
- MS Exchange Server
- Office 365
**What you'll get in return**
A rate of from circa £375 per day inside IR35 on a 3 - 6 month contract, you will be working hybrid with 2 days per week on site
**What you need to do now
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