Diabetes & Adon Administrator

1 month ago

London, United Kingdom Whittington Health NHS Trust Full time

Permanent - Full Time 37.5 hours per week

The Acute Paediatrics Diabetes & Senior Nursing Team are looking for a bright, talented, and dynamic individual to fill the Administration post working alongside their teams.

We are committed to high quality service delivery and development and improving the patient's experience. You should have previous experience in this area, which you would be able to clearly demonstrate.

The environment is dynamic, fast paced and challenging and you will require a high attention to detail as well as being able to work under pressure. In return you would be part of a fantastic team and a strong support structure. Personal resilience, drive, focus and the ability to work to tight deadlines are essential requirements.

You will need to have strong inter-personal skills and be able to influence and motivate others. You will be able to work as part of a team as well as demonstrating the ability to be able to work independently,

Being able to think innovatively and communicate effectively with a wide range of departments, teams and agencies is essential.
- Being responsible for the day to day management of all administrative tasks for the Diabetes & Senior Nursing Team.
- To provide a high quality, helpful and courteous response for members of the public, service users and representatives of other departments or agencies by telephone, showing sensitivity to their feelings and respecting their wishes wherever possible.
- To communicate effectively with callers, managing expectations and ensuring patients are happy with the responses they receive.
- Undertake administrative tasks with exceptional attention to detail, for example, management of Associate director of Nursing’s diary, scheduling appointment, booking rooms, arranging meetings.
- Access IT system, NHS Mail and follow the Trust message taking policy.
- The post holder is responsible for ensuring that basic and essential services are met at all times. As such, the post holder will be expected to undertake clerical and administrative duties as part of the team where appropriate to ensure service delivery. They will ensure the work of the department is carried out to the required high standards of accuracy with a focus on the delivery of high quality customer care.

To comply with the Trust’s Safeguarding Children and Adults policies, procedures and protocols. All individual members of staff (paid or unpaid) have a duty to safeguard and promote the welfare of children, young people and vulnerable adults This will require you to:

- Ensure you are familiar with and comply with the London Child Protection
- Whittington Mission, Vision and Goals

Our mission
Helping local people live longer, healthier lives.

Our vision
Provide safe, personal, co-ordinated care for the community we serve.

Our goals
We have developed six key strategic goals to make sure we continue to support people to live longer, healthier lives.
- To secure the best possible health and wellbeing for all our community
- To integrate and coordinate care in person-centred teams
- To deliver consistent, high quality, safe services
- To support our patients and users in being active partners in their care
- To be recognised as a leader in the fields of medical and multi-professional education, and population-based clinical research
- To innovate and continuously improve the quality of our services to deliver the best outcomes for our local population

Whittington Values

Our values underpin everything we do. Our staff are committed to delivering the following values in everything they do.

Our ICARE values have been created by our staff and are embedded in our appraisal and planning processes and form part of our staff excellence awards.

Administrative Support
- Good clerical skills such as retrieving information and recording data on a computer system.
- Undertake administrative tasks with exceptional attention to detail, for example, management of AdoN’s diary, scheduling appointment, booking room/meetings
- Take accurate telephone messages
- Access IT system, NHS Mail and follow the Trust message taking policy.
- Minute taking
- Support the ADoN to produce reports and presentations.
- Medway & Outpatient appointments
- Book all diabetic patients for follow up appointments and add to Twinkle.
- Booking all PDSN ad-hoc clinics and rooms.
- Print off all patients BPT (Best Practice Tariff) list for all clinics.
- Checking date of patient’s last annual review.
- Create the blood form packs.
- Support team with other bookings (i.e.: interpreters).
- Update patient details including GP details & NHS No (needed for Twinkle).
- Adolescent Clinic
- To contact all the patients when there is an adolescent clinic and remind them of their appointment (adolescent clinic only - happens 4 times a year).
- Update front sheet pre-adolescent clinic.

Twinkle (Diabetes database)
- Setting up clinics.
- Ensuring that all children who need an annual review are booked for

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