Customer Manager

1 month ago


Rochester, United Kingdom Page Personnel Finance Full time

Responsible for ensuring the company has the most appropriate offering to meet tomorrow's needs, through effective insight, timely commercial proposals and ongoing team delivery.

Also responsible for Company Brand, Product Range, Market & Channel development, Trade Support.

**Client Details**

My client is a well established FMCG business seeking an experienced customer service manager to join their busy team in this exciting new role.

**Description**

**The key responsibilities would include**:

- Operational support and strategic planning
- Ensuring our Market, Category and Product needs are a key and defined component of the overall Commercial Plan.
- To further develop our Market Leading position.
- Driving internal knowledge of the UK Ingredients Market and its key components.
- Regular internal reporting and insight on Category performances (Volume and Value)
- Ensuring we have the most relevant and effective product range within the Industry.
- Directly support the CDM with known and defined opportunities including new business.
- Be core to any agreed Channel development or new exploration.
- Regular monitoring and reporting of existing Customer/Channel/End User performance.
- Develop and execute a social media plan to attract new customers
- Collating all feedback and internal quarterly presentation.

**Profile**
- Good understanding of B2B models ideally within FMCG or fast paced Markets.
- Commercial background and Category experience
- Some customer experience, ideally within FMCG and has worked alongside Account Managers.
- Understands Costs and Benefits
- Some brand experience would be beneficial.
- Proficient IT skills especially Word, Excel and Powerpoint
- Financially astute.
- Experience in a similar role.

**Job Offer**

A competitive salary as well as career progression and hybrid working.



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