Customer Success

6 months ago

London, United Kingdom Chambers & Partners Full time

We are looking for a pro-active and dedicated individual to join us at Chambers and Partners.

A brand-new role, you will be working within the Customer Success team supporting all current and future initiatives to drive submissions retention and growth.

**Main duties and responsibilities**:

- Drive the growth of submissions across all Chambers Guides.
- Help to build out a superior customer journey for all submitting firms, making it easy for firms to submit.
- Respond to submission related queries.

**Skills and qualifications**:

- Impressive communication and interpersonal skills, both in person and remote
- Some marketing background/knowledge would be desirable
- Excellent stakeholder management skills
- Capable of working independently and at pace

**Person specification**:

- A natural people person who enjoys helping others.
- Highly organised and able to manage multiple projects concurrently.
- High level of accuracy and an eye for detail.
- Strong communication skills (listening, written, verbal), both external and internal and at all levels of seniority.

**About us**:
Chambers and Partners is the world’s leading legal rankings and insights intelligence company.

For over 30 years, Chambers has differentiated the very best legal talent by identifying and ranking law firms and lawyers globally.

The Chambers’ research methodology is unrivalled in accuracy, depth and quality, delivering indispensable data insights based on rankings that truly reflect ability and talent.

Over the past 12 months, Chambers has embarked on a business transformation project, with the goal of building on its reputation as the gold standard in legal rankings and directories to develop a world class range of digital products and data analytics services.

Our **Purpose** is to differentiate the best legal talent for when it really matters. Our **Mission** is to independently research the global legal market, to champion exceptional talent and deliver indispensable insights. And our **Vision** is a world where important legal matters are always addressed with the best intelligence and professional expertise, wherever it exists.

We continue to invest and innovate to deliver data-led platforms, enabling law firms to provide the right services and in-house counsel to partner with the right firms.

**Equal Opportunity Statement**

We are committed to fostering and promoting an inclusive professional environment for all of our employees, and we are proud to be an equal opportunity employer. Diversity and inclusion are integral values of Chambers and Partners and are key in our culture. We are committed to providing equal employment opportunities for all qualified individuals regardless of age, disability, race, sex, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. This commitment applies across all of our employment policies and practices, from recruiting and hiring to training and career development. We support our employees through our internal INSPIRE committee with Executive Sponsors, Chairs and Ambassadors throughout the business promoting knowledge and effecting change.

**Salary**: Up to £27,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Gym membership
- Paid volunteer time
- Referral programme
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

Work Location: Hybrid remote in London, EC4A 2AE

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