Training Consultant

3 weeks ago

Coleshill, United Kingdom Mercury xRM Full time

**Who we are**

Mercury is not just a company; we’re a transformative force in the world of SaaS for recruitment and staffing firms. Since our founding in 2014, we’ve been at the forefront, demonstrating a commitment to excellence and innovation that has allowed us to create a ground breaking SaaS platform, based on the Microsoft D365, Power Platform, Open AI and more.

With a global presence in strategic locations, including Coleshill, London, Boston, Chicago, and Sydney. We are now a dynamic team of 150 employees, and we’re not stopping there - we’re on track to double in size over the next 24 months.

Mercury is all about our customers, with over 100 worldwide and 8,000+ users experiencing the transformative power of our solutions. We’ve seen remarkable growth in headcount, surging by over 125% in the last two years. As a dedicated SaaS innovator, we are here to simplify and enhance the operations of recruitment and staffing firms.

**Why Mercury**

At Mercury, we pride ourselves on fostering a vibrant company culture that strikes the perfect balance between professionalism and a modern, enjoyable work atmosphere. Our commitment to employee well-being and growth sets us apart. Here’s what you can expect when you join our team:

- **Healthy Work-Life Balance**: Hard work is essential, but we understand that it doesn’t mean endless hours. Unsociable work schedules are not the norm here. We believe in productivity and not burnout.
- **Agile and Empowered**: Our commitment to Agile and Scrum methodologies empowers our developers. From top management down, everyone understands the importance of efficient processes and collaboration.
- **Flexible Environment**: We embrace flexible working arrangements. Whether it’s remote work or flexible hours, we trust our employees to find the balance that suits them best.
- **Open Communication**: Transparency is key. We encourage open dialogue, active listening, and constructive feedback. Your voice matters.
- **Gratitude and Autonomy**: We appreciate hard work and celebrate achievements. You’ll have the autonomy to make an impact and contribute meaningfully to our success.
- **Accessible Leadership**: Our leadership team is approachable and supportive. You’ll find guidance and mentorship readily available.
- **Equality and Inclusion**: We champion diversity and equality. Everyone deserves respect, fairness, and equal opportunities.
- **Investment in Growth**: We provide training and career growth opportunities. Don’t just take our word for it—our team members’ testimonials speak volumes. To encourage you to learn new skills related to your job function and depending on what role you come in and do, we will have a plan targeted to help you advance.

**What you’ll do**

As a Training Consultant you will be required to lead and run sessions to our customers during and following a “go live” and a successful implementation of our SaaS. The majority of training is conducted remotely, however there will be some on site training required.
- Reports directly to the Lead Training Consultant, working with the wider team in sales, support, development, project management, customer success, implementation consultants, and technical consultants.
- Prepare and maintain all educational material that assists with customer training but can also be used as reference materials for the support team to help deflect support tickets.
- Select educational methods, like face-to-face training, on-the-job coaching, conferences, workshops, and e-learning courses, whichever is deemed most appropriate for purposes.
- Gather feedback from trainees after each session, measuring adoption, knowledge gaps, and customer satisfaction.
- Update curriculum database and training records.
- To assist with project planning regarding training resources and the delivery of our recruitment ATS (Applicant Tracking System) software solution which is based on Microsoft Dynamics.
- To lead by example on all projects, displaying professionalism, dedication, and a good work ethic, while maintaining the friendly, helpful, and expert role model that our customers have come to expect.
- Recommend and encourage implementation and process best practices, maximising the use of the system to help our customers to become more effective.
- Ensure proactivity, seeking all required information from project managers/customer success on what you need to do a great job.
- Report on customer ‘temperature’ and report any noted issues or bugs that you then hand over to the project management, customer success, or support team.
- Work with the project manager/customer success to ensure successful project adoption by ensuring the best possible outcome from training by ensuring the right people are available, at the right time, in the right place.
- Potential to work with the sales team in consulting and helping to shape projects for success, being representative of the professional services team, but mind

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