Product Deployment Consultant

1 month ago

Coleshill, United Kingdom Mercury xRM Full time

**Why Mercury**

Mercury is a digital transformation champion in the recruiting industry. Working with Mercury means collaborating with a team of professionals to support your digital transformation by implementing cutting-edge technology (such as Open AI, Power Platform & CoPilot to name a few) with limitless scalability to empower your employees and increase their efficiency and productivity. We have created an eco-system that our customers can plug into in order to improve how they Attract, Assess, Search, Onboard and Retain talent.

We are Microsoft Partner for 7 competencies in total and we have ambitions to double in size again in the next few years from 140 people to 300, globally.

We are seeking a Product Consultant to join the team which currently consists of two people in helping our customers get the very best out of the product.

**What you’ll do**

There are many aspects of our product that can be configured at the customers request, our job is to manage and consult on what can and cant be changed. A crucial part of this role is to really understand what the customer wants from the product, asking the right questions can determine much more quickly whether something can be achieved or not.

Whilst we have a separate Training Team, there will be some aspects of this role that would involve educating our customers.

You will be acting as as a tour guide to take new customers on a journey through Mercury’s product/s post-sale and during the implementation lifecycle.

Full training on the Mercury product will be provided.

**Who you are**
- To review the Statement of Work (SoW) from the Sales team and walkthrough with the customer the chosen options. Ensure the SoW is an accurate and thorough translation of customer requirements into a competitive sales option, and a realistic implementation option.
- To run workshops to capture and document system/configuration requirements for the customer and advise on best practice.
- To actively ask “why?”, to ensure Mercury are delivering the optimal solution to our customers.
- To own and improve the configuration workshop process, in-line with feedback from the business, customer, and lessons learned feedback.
- Where a customer’s requirements are not entirely met by the standard product, and the customer is willing to pay for additional development or customisation, the Product Consultant will support the customer in documenting the problem statement.
- To work closely with the Onboarding Customer Success Managers (OCSMs) and Customer Success Manager (CSM) to deliver outstanding customer go live experience with expert floor walking and go-live support.
- Where implementing a product which also requires data migration, to work closely with the Data Mapping Analyst to ensure that configuration and data migration are aligned.

**Desirable**
- Someone who has worked in the Recruitment industry either as as recruiter or a supplier of recruitment software/services.

**What we offer**
- Competitive salary
- Great learning and development plan
- Microsoft certifications paid for and supported by Mercury
- Permanent Health Insurance (PHI)
- Health Cash Plan
- Critical Illness Cover
- Electric Car Vehicle Scheme
- 4% Employer Pension Contribution
- 25 days holiday per year
- 1 full extra day “free holiday” on your Birthday
- Free parking

**Location**

At Mercury, we believe in the power of face-to-face collaboration. That’s why we encourage our team members to join us at our Coleshill office 2 days per week with the rest at remote.

**The people**

We have cyclists, video gamer heroes, skiers/boarders, runners, musicians, sport junkies, golfers, gym goers, foodies, travellers, artists, animal lovers, photographers, marvel enthusiasts, climbers and loads more

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