Office Call Monitor/carer

4 months ago


Dundee, United Kingdom My Homecare (Dundee) Ltd Full time

**Call Monitor Job Description**

My Homecare provides care for the elderly across Dundee and Perth & Kinross areas. We use social media and other online technology in the recording and monitoring of the care we provide. We always strive to maintain our very good grades with the Care Inspectorate and this achievement is in no small part due to this particular role which encompasses our recording and monitoring systems. These systems have been described as ‘robust’. This role is pivotal to our grading. Full training is provided.
- **You must be a driver and have access to your own vehicle. **_ The job is full time, and the shift pattern is 7am - 2pm and 4pm till 10pm.

Week 1. Mon, Tues, Sat, Sun

Week 2. Wed, Thurs Fri
- All morning shifts are worked from the office._**All Call Monitoring backshifts are done from home. **_On call care, when required, is part of the role.
- The rate of pay is £11.44 per hour.

**THE JOB ROLE**

The role is to monitor these systems, specifically:

- Care Planner real time monitoring, ensuring that staff are on shift. This means that you must be ready to start work at the scheduled time.
- Monitoring and dealing with Birdie alerts, notifying the relevant management team member where appropriate
- Reception duties by taking calls and using the Care Planner diary system to record and pass on to the appropriate management team member.
- Inputting new client and staff data into Care Planner and Birdie as and when required
- Assisting the Co-ordinator with the scheduling of care
- Ensuring that the phones are properly transferred to the appropriate team member upon leaving shift (Daisy System)
- Any other duties as reasonably expected.

**JOB REQUIREMENTS**

The role is fast-paced and requires **complete focus and detailed attention. **You are expected to act professionally at all times. Confidentiality is paramount and must be adhered to. You must be able to multi-task as the role requires it. You must also be able to maintain good relationships with caring staff.

**Salary**: From £11.50 per hour

Expected hours: 42 per week

**Benefits**:

- Company pension
- Free parking
- On-site parking
- Private medical insurance

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Performance bonus

Work Location: In person

Reference ID: Office Call monitor



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