Service Desk Team Leader

4 weeks ago

Chippenham, United Kingdom iO Associates Full time

We are a leading Managed Service Provider based in Chippenham, renowned for delivering gold standard IT support. We are currently seeking a dynamic and experienced Service Desk Team Leader to join our team on a permanent basis

As the Service Desk Team Leader, you'll report directly to the IT Manager and oversee our service desk operations. This role offers a unique opportunity to develop both your technical expertise and leadership skills, with ample room for career progression. You'll play a pivotal role in enhancing our service delivery, ensuring it aligns with our clients' evolving needs and expectations.

**Key Responsibilities**:

- Manage escalations from 1st/2nd Line Support
- Oversee the ticket system (Jira)
- Identify and address training requirements promptly
- Coach and lead technicians and apprentices
- Provide hands-on technical support
- Coordinate weekend on-call duties
- Drive process improvements and lead change initiatives
- Conduct team performance reviews and appraisals
- Maintain backup procedures and customer information

**It would be fantastic if you had the following**:

- Proven experience in team management and customer service
- Proficiency in ticket systems (Jira)
- Expertise in Windows Server 2012, 2016 & 2019
- Knowledge of Microsoft Windows 7 - 11
- Familiarity with routers, managed switches, and related hardware

**Benefits**:

- Company-provided work phone and laptop
- Sick pay and pension scheme
- Paid for training with bonuses for passing exams
- Casual dress code with provided company polo shirts
- Opportunities for skill development and training with industry leaders
- Birthday off as holiday
- Free on-site parking at our air-conditioned office
- Team building activities and social events
- Convenient access to Chippenham train station

**Why Join Us?**

At our company, we believe in fostering a supportive and collaborative work environment where you can thrive. We value innovation, dedication, and a commitment to excellence. If you're looking for a role that offers both challenge and opportunity in equal measure, we would love to hear from you.

**Job Types**: Full-time, Permanent

Pay: £30,000.00-£36,577.14 per year

**Benefits**:

- Casual dress
- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday
- Overtime

Supplemental pay types:

- Bonus scheme
- Performance bonus

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Technical support: 1 year (required)
- Leadership: 1 year (required)

Work Location: In person

  • Service Desk Team Leader

    1 week ago

    Chippenham, United Kingdom Wincanton Full time

    **Overview** Reporting to the Service Desk Manager, the Service Desk Team Lead will manage a team of service desk agents with the responsibility of monitoring and management of all 1st level IT services in line with agreed SLA’s. The role will be responsible for the end to end ownership of all incidents and service requests coming through the IT Service...

  • Service Desk Team Lead

    3 weeks ago

    Chippenham, United Kingdom Sanderson Recruitment Plc Full time

    Service Desk Team Lead **Bespoke Software Chippenham (Hybrid) £45,000 The Service Desk Team Lead role is an exciting new role within a software business in Chippenham! The Service Desk Team Leader sits within the Operations Team and will form the bridge between sales, project, and support, focusing on customer retention and satisfaction! As a Service...

  • Service Desk Team Lead

    2 weeks ago

    Chippenham, United Kingdom dcs associates Full time

    dcs associates is a managed service provider based in Chippenham, we provide gold standard IT support and telephony services to a wide range of businesses (predominantly hospitality), we pride ourselves on our outstanding delivery of service to our customers. We're best in class at what we do, we are looking for people who share our same passion for IT. We...

  • Service Desk Consultant

    4 weeks ago

    Chippenham, Wiltshire, United Kingdom Global Technology Solutions Full time

    Cloud IT Solutions Technical Consultant – Service Desk Consultant 5660 Job Ref No 5660 Start Date ASAP Subtitle Service Desk Consultant Contract Permanent Location Service Desk Consultant If you are looking for Service Desk Consultant jobs, we have great roles for a Cloud IT Solutions Technical Consultant – Service Desk...

  • Service Desk Expert

    1 week ago

    Chippenham, United Kingdom Fujitsu Full time

    ISAM EngineerService OperationsLocation ChippenhamWe are seeking a motivated and skilled ISAM Engineer (Technical Engineer) to join our IT Service Desk team. As a key member of the team, you will be responsible for providing exceptional technical support to our users, resolving application-related issues, and ensuring seamless IT service delivery. This role...

  • Service Desk Expert

    3 weeks ago

    Chippenham, United Kingdom Fujitsu Full time

    ISAM EngineerService OperationsLocation ChippenhamWe are seeking a motivated and skilled ISAM Engineer (Technical Engineer) to join our IT Service Desk team. As a key member of the team, you will be responsible for providing exceptional technical support to our users, resolving application-related issues, and ensuring seamless IT service delivery. This role...

  • IT Support Service Desk Team Lead}

    1 month ago

    Chippenham, United Kingdom Ernest Gordon Recruitment Limited Full time

    **IT Support {**Service Desk Team Lead**}** Chippenham **£30,000 - £35,000**+ Internal Training + Career Progression - Are you an experienced IT Support Engineer looking for the opportunity to progress your career for a company that will provide you with an abundance of training and progression opportunities?_ On offer in a great opportunity for an IT...

  • Service Desk Expert

    1 week ago

    Chippenham, United Kingdom Fujitsu Full time

    ISAM EngineerService OperationsLocation ChippenhamWe are seeking a motivated and skilled ISAM Engineer (Technical Engineer) to join our IT Service Desk team. As a key member of the team, you will be responsible for providing exceptional technical support to our users, resolving application-related issues, and ensuring seamless IT service delivery. This role...

  • Service Desk Expert

    2 weeks ago

    Chippenham, United Kingdom Fujitsu Full time

    ISAM EngineerMake sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below.Service OperationsLocation ChippenhamWe are seeking a motivated and skilled ISAM Engineer (Technical Engineer) to join our IT Service Desk team. As a key member of the team, you will be responsible for...

  • Service Desk Expert

    3 weeks ago

    Chippenham, United Kingdom Fujitsu Full time

    ISAM EngineerService OperationsLocation ChippenhamWe are seeking a motivated and skilled ISAM Engineer (Technical Engineer) to join our IT Service Desk team. As a key member of the team, you will be responsible for providing exceptional technical support to our users, resolving application-related issues, and ensuring seamless IT service delivery. This role...

  • Service Desk Expert

    3 weeks ago

    Chippenham, United Kingdom Fujitsu Full time

    ISAM EngineerRead on to find out what you will need to succeed in this position, including skills, qualifications, and experience.Service OperationsLocation ChippenhamWe are seeking a motivated and skilled ISAM Engineer (Technical Engineer) to join our IT Service Desk team. As a key member of the team, you will be responsible for providing exceptional...

  • Service Desk Expert

    3 weeks ago

    Chippenham, United Kingdom Fujitsu Full time

    ISAM EngineerRead on to find out what you will need to succeed in this position, including skills, qualifications, and experience.Service OperationsLocation ChippenhamWe are seeking a motivated and skilled ISAM Engineer (Technical Engineer) to join our IT Service Desk team. As a key member of the team, you will be responsible for providing exceptional...

  • Service Desk Expert

    3 weeks ago

    Chippenham, United Kingdom Fujitsu Full time

    ISAM EngineerService OperationsLocation ChippenhamWe are seeking a motivated and skilled ISAM Engineer (Technical Engineer) to join our IT Service Desk team. As a key member of the team, you will be responsible for providing exceptional technical support to our users, resolving application-related issues, and ensuring seamless IT service delivery. This role...

  • Service Desk Expert

    1 week ago

    Chippenham, United Kingdom Fujitsu Full time

    ISAM EngineerRead on to find out what you will need to succeed in this position, including skills, qualifications, and experience.Service OperationsLocation ChippenhamWe are seeking a motivated and skilled ISAM Engineer (Technical Engineer) to join our IT Service Desk team. As a key member of the team, you will be responsible for providing exceptional...

  • Service Desk Expert

    3 weeks ago

    Chippenham, United Kingdom Fujitsu Full time

    ISAM Engineer Service Operations Location Chippenham We are seeking a motivated and skilled ISAM Engineer (Technical Engineer) to join our IT Service Desk team. As a key member of the team, you will be responsible for providing exceptional technical support to our users, resolving application-related issues, and ensuring seamless IT service delivery. This...

  • Service Desk Expert

    3 weeks ago

    Chippenham, United Kingdom Fujitsu Full time

    ISAM EngineerService OperationsLocation ChippenhamWe are seeking a motivated and skilled ISAM Engineer (Technical Engineer) to join our IT Service Desk team. As a key member of the team, you will be responsible for providing exceptional technical support to our users, resolving application-related issues, and ensuring seamless IT service delivery. This role...

  • Service Desk Expert

    1 week ago

    Chippenham, United Kingdom Fujitsu Full time

    ISAM EngineerService OperationsLocation ChippenhamWe are seeking a motivated and skilled ISAM Engineer (Technical Engineer) to join our IT Service Desk team. As a key member of the team, you will be responsible for providing exceptional technical support to our users, resolving application-related issues, and ensuring seamless IT service delivery. This role...

  • Service Desk Expert

    1 week ago

    Chippenham, United Kingdom Fujitsu Full time

    ISAM EngineerRead on to find out what you will need to succeed in this position, including skills, qualifications, and experience.Service OperationsLocation ChippenhamWe are seeking a motivated and skilled ISAM Engineer (Technical Engineer) to join our IT Service Desk team. As a key member of the team, you will be responsible for providing exceptional...

  • Service Desk Expert

    1 week ago

    Chippenham, United Kingdom Fujitsu Full time

    ISAM Engineer Service Operations Location Chippenham We are seeking a motivated and skilled ISAM Engineer (Technical Engineer) to join our IT Service Desk team. As a key member of the team, you will be responsible for providing exceptional technical support to our users, resolving application-related issues, and ensuring seamless IT service delivery. This...

  • Service Desk Expert

    1 week ago

    Chippenham, United Kingdom Fujitsu Full time

    ISAM EngineerService OperationsLocation ChippenhamWe are seeking a motivated and skilled ISAM Engineer (Technical Engineer) to join our IT Service Desk team. As a key member of the team, you will be responsible for providing exceptional technical support to our users, resolving application-related issues, and ensuring seamless IT service delivery. This role...