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Maintenance Helpdesk Coordinator

3 months ago

Derby, United Kingdom Nacro Full time

Maintenance Helpdesk Coordinator CAS2- Derby

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Maintenance Helpdesk Coordinator
- CAS 2 Contract: Part-time/Permanent Hours - 20hrs per week - Monday & Tuesday 8hrs per day, Wednesday 1pm - 5pm Salary: £12,324 per annum Location - Derby DE24 8AA

Some organisations talk about making a difference. At Nacro, we do it every day.

This takes vision and commitment, but it also takes people, like you, who are passionate about helping young people and adults to turn their lives around and bring about positive change. To attract and develop the best people in the sector, including people who have experienced some of the challenges facing the people we support, we’ve created a culture and environment designed to bring out the best in everyone at Nacro.

We have an exciting new opportunity to join the Maintenance Team in Derby to contribute to the delivery of efficient and effective repairs and maintenance service across Nacro owned, leased and managed property portfolio in line with agreed standards, statutory requirements and key performance indicators.

Who are we looking for?

We are looking for a motivated individual with previous knowledge of compliance and property management.

You will have previous experience as an administrator, preferably within property-related services.

Duties and responsibilities include, but are not limited to:

- Resolve repair requests from Nacro staff and service users and order the work to be carried out by either approved contractors or partner agencies as appropriate.
- Monitor progress in the completion of repair and maintenance work and liaise with contractors and partner agencies to minimise any delays and ensure targets and KPI’s are met.
- Collate and analyse information/data in order to produce reports on repairs and maintenance performance as required.
- Establish and maintain administrative systems and processes to facilitate the effective implementation of repair and maintenance programmes.
- Provide administrative support, including typing of technical specifications and minute taking, where required.
- Liaise effectively with project-based staff, contractors and partner agencies to provide an efficient and effective repairs and maintenance service in line with targets and KPI’s.

**Job Type**: Part-time

Pay: Up to £12,324.00 per year

Expected hours: 20 per week

**Benefits**:

- Company events
- Company pension
- Health & wellbeing programme
- Sick pay
- Work from home

Schedule:

- Day shift

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

Application deadline: 07/05/2024