Night Service Desk Advisor

7 days ago

Cirencester, United Kingdom Trust Systems Full time

**About us**

Trust is a expanding business in Cirencester. We are professional, agile, and our goal is to Trust offer critical Digital, Network and Cloud solutions ensuring scalable infrastructure for their market leading clients. We pride ourselves on high customer satisfaction and offer a client facing service desk to ensure a smooth running of these solutions. Since 2006, we have created hardware and software solutions, recently the cloud-based solutions have been developed to optimise client’s efficiency and capability to grow.     Trust offer a collaborative working environment where you are encouraged to think outside of the box when resolving issues. You will be fully supported in your role and will have access to relevant courses to broaden your skills.  

Our work environment includes:

- Modern office setting
- Food provided

**Responsibilities**:

- Troubleshoot and resolve software and hardware issues for customers
- Assist customers in navigating and utilizing various accounting software systems such as PeopleSoft, Workday, QuickBooks, Sage, Xero, etc.
- Guide customers through data entry processes and ensure accurate input of financial information
- Collaborate with cross-functional teams to escalate and resolve complex technical issues
- Document customer interactions and resolutions in a clear and concise manner

**Skills**:

- Strong knowledge of accounting principles and practices
- Proficiency in using various accounting software systems such as PeopleSoft, Workday, QuickBooks, Sage, Xero, etc.
- Excellent problem-solving skills with the ability to troubleshoot technical issues
- Strong communication skills to effectively assist customers and explain technical concepts
- Attention to detail for accurate data entry and analysis
- Ability to work independently and prioritize tasks in a fast-paced environment
- Familiarity with financial services industry is a plus

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities or skills required.

Pay: £25,000.00-£27,500.00 per year

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Enhanced maternity leave
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
- Sick pay

Schedule:

- Monday to Friday
- Night shift
- No weekends

Supplemental pay types:

- Bonus scheme
- Yearly bonus

Ability to commute/relocate:

- Cirencester: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Willingness and ability to work nights

Work Location: In person

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