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Front of House

7 months ago

Reigate, United Kingdom The Paw Shed Full time

The Paw Shed is a dynamic and innovative business with a focus on dog welfare and grooming. Our operations include three distinct yet interconnected businesses: The Paw Shed (dog grooming with retail presence), The Paw & Whistle (dog daycare and training), and Academy Eight One One (a grooming training academy). We are a young and energetic company committed to challenging industry norms and "raising the bar beyond the brush."

**Role Overview**

As a Front of House / Office Manager Apprentice, you will be responsible for a variety of tasks, including but not limited to:
**Reception Duties**
- Greeting customers and clients as they enter the premises.
- Answering phone calls, scheduling appointments, and managing client queries.
- Coordinating with groomers and trainers to ensure smooth operations.
- Maintaining a welcoming and professional front desk area.

**Office Management**
- Organising and maintaining shop supplies, files, and equipment.
- Coordinating with vendors for office maintenance and supplies.
- Managing team schedules and calendars.

**Administrative Tasks**
- Processing customer payments, invoices, and receipts.
- Managing customer records, including appointment histories and contact information.
- Assisting with data entry and report generation.
- Supporting the day-to-day administrative functions of the business.

**Customer Service**
- Providing high-quality customer service and addressing customer concerns.
- Managing customer complaints and escalating issues as needed.
- Assisting with sales in the retail area and providing product recommendations.

**Team Collaboration**
- Collaborating with other team members to ensure seamless business operations.
- Participating in team meetings and contributing ideas for business improvement.

**Job Types**: Full-time, Part-time, Permanent

Expected hours: 42.5 per week

**Benefits**:

- Additional leave
- Gym membership
- Private medical insurance

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

Work Location: In person

Reference ID: Front of House Apprenticeship