Examination Results Administrator

2 weeks ago

London, United Kingdom Trinity College London Full time

**Examinations (Post Results Services) Administrator**

**Contract**:Permanent, full time
**Location**:London (Hybrid-working)

**Closing Date**: 24 April 2023

Our exams, assessments and publications are designed to help learners fulfil their own individual talents and abilities. Today we deliver over 850,000 assessments each year worldwide. Our international network is expanding quickly, and we now provide qualifications in more than 60 countries around the world.

**About the role**

Be part of a dedicated team responsible for managing queries, complaints and requests for services received from our customers from all around the world. Reporting to the Customer Services Manager, you will be responsible for ensuring that all customer issues are managed in a fair and consistent manner and in line with Trinity’s policies and procedures. This includes using well-honed communication skills to liaise with internal and external stakeholders to ensure that accurate information is gathered and analysed, and that our customers receive a professional and positive experience.

**About You**

To be successful in this role, you will need to have excellent communication and customer service skills and the ability to build and maintain relationships with internal and external partners. You will have good knowledge and experience in Microsoft Office packages including Outlook, Word and Excel, and a willingness to learn Trinity’s online booking platform. You will take pride in your attention to detail. Most importantly you will be able to show an ability to prioritise competing demands on your time whilst maintaining a helpful and professional approach.

**Our Benefits**

Trinity provides a work environment that is stimulating, inspiring and fair. Our approach to reward values our employees while ensuring each person’s contribution makes us great as an organisation.

As an employee, you’ll enjoy a range of benefits including generous annual leave, private health insurance, pension scheme, regular social events, employee assistance programme, cycle to work scheme, season ticket loan, free access to Trinity examinations and continuous training and development, plus more.

**Our commitment**

**How to Apply**- Upon successful appointment into the role, you will be required to complete our vetting procedures as with all Trinity College London employees. This is carried out by a 3rd party supplier and our standard background checks consist of Right to Work in the UK, Identity Check, Employment History check, Financial Probity Check, Highest Academic Qualifications Check and a basic DBS check._

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