Senior Administrator

2 weeks ago

Birmingham, United Kingdom National Highways Full time

Your new role

Are you an experienced Administrator looking for the next step in your career? Do you have strong customer service skills and the ability to work on your own initiative? National Highways currently has an exciting opportunity for a Senior Administrator tojoin the Safety Engineering and Standards (SES) directorate.

We are looking for a proactive and driven individual to provide flexible and varied administrative support to contribute to the delivery of business activities and objectives to time, quality and within budget.

We offer home working with regular meetings taking place in our Bristol office. Occasional travel to other offices may also be required.

What you’ll be leading on:

- Delivering a variety of administrative processes; ensuring accuracy and punctuality whilst adherence to defined procedures and standards.
- Producing accurate and timely KPI reports to be shared with senior stakeholders, supporting effective planning, decision making and oversight.
- Monitoring, collating and analysing project information and statistics. Sharing these findings to support others in the delivery of business objectives and project milestones.
- Answering standard and non-standard enquiries, acting as a point of contact internally and externally. Providing information to stakeholders to support delivery, customer service, and decision making. Escalating issues for resolution, as necessary.
- Managing self-led initiatives to completion, either standalone or as part of larger projects, to support achievement of business objectives.

To be successful you’ll demonstrate:
- Experience in a project environment (non-industry specific) is preferred.
- Excellent verbal and written communication skills with an ability to build relationships with a wide range of stakeholders.
- Experience in ensuring good quality, customer focused service delivery.
- Proficiency in the use of Microsoft Office software including, Outlook, Excel, and PowerPoint.
- Strong time management and organisations skills. An ability to work under one’s own initiative, prioritising tasks to meet competing deadlines.
A bit more about us:
In the Safety Engineering and Standards directorate, we provide the technical expertise to build and operate our roads safely and efficiently for the benefit of our customers and stakeholders.

Our seven divisions focus on assisting the delivery of projects and programmes under the four areas of our service model - Standards, Advice, Assurance and Change - enabling and delivering innovation and making sure that the right things are done in theright way.

We do this by building our professional capabilities - and working collaboratively with colleagues in the business and across the industry.

To find out more:
So, if you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it - then you'll be a great fit for our organisation.

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