Customer Account Specialist
2 days ago
**Customer Account Specialist**required for my client based near to Crawley, West Sussex.
They also have an office in South Nutfield, Redhill, that may require travel too.
**Customer Account SpecialistPosition Overview**
- Processing sales/service orders with accuracy and efficiency ensuring proper configuration, pricing and delivery scheduling from initial enquiry, order intake, order fulfilment, shipment through to invoice.
- Taking ownership for the entire life cycle of the order and act as liaison between Engineering, Production, Service and Accounts departments.
- Maintain complete and accurate order files ensuring all information is kept up to date.
- Keeping updated with the full product range.
- Effectively setting priorities in order to meet workload deadlines and commitments.
- Preparation of sales quotations for the full product range.
- This encompasses organising the technical and commercial support data required for the preparation of the quotation and presenting this for ease of checking.
- Communicating the said pertinent information within the quotation to the Sales Manager or Customer.
- To ensure the quotation folder has all the relevant information required to easily process and check when converted into an order.
- Reviewing factory confirmed despatch dates against requested despatch date and take appropriate action to align the dates as closely as possible.
- Proactively monitor order status to committed lead times and communicate job progress effectively.
- Escalating issues appropriately and promptly to ensure optimum customer satisfaction.
- Ensuring established processes are followed and adjusted when more efficient ways of working are introduced and agreed and support the implementation of new systems.
- Preparing all necessary trade / export / import documents according to the applicable commercial laws and regulations and ensuring freight is booked to customer requirements.
- Any other duties as reasonably requested.
**Customer Account SpecialistPosition Requirements**
- Degree qualified.
- Have previous experience of processing quotations or experience in sales support (e.g. supporting sales managers / processing quotations / administration for sales / processing sales orders).
- Keen interest in going into a customer account role.
- Interest and ability to understand and learn the technical properties/data of the diverse product range.
- Confident with good communication skills to liaise with our extensive range of worldwide customers and internal departments.
- Ability to work under pressure, taking responsibility for orders received, quotations, projects and customer interactions to fully support the sales department.
- Ability to work in a fast-paced environment, reacting to quick changes effectively.
- Based within a commutable distance of Crawley, West Sussex.
- Full UK driving licence
**Advantageous**
- Previous experience of order processing skills and exporting overseas (INCOterms)
- An education with a technical, science or engineering background.
- Intermediate to advanced level in Microsoft Office.
- Experience of an MRP / ERP system (Preferably Dynamics 365)
- Bi-lingual - offering a foreign language especially in Japanese.
**Customer Account SpecialistPosition Remuneration**
- Salary: graduate = £27,000 - £29,000. Some exp. = £30,000 - £32,000
- Monday to Friday: 08:45 - 17:15.
- Pension upon joining the company.
- Life assurance, after qualifying probationary period (6 months).
- Private healthcare and increased pension contributions after further qualifying period (2 full calendar yrs.)
- Out of pocket expenses reimbursed - if travel is required.
- 33 days holiday, including Bank Holidays. After long service holiday increases further.
Bennett & Game Recruitment are acting as a Recruitment Agency in relation to this vacancy.
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