Customer Account Specialist

2 days ago


Crawley, United Kingdom Owen Daniels Consultancy Full time

**Customer Account Specialist**
**Permanent**
**Competitive Salary + Excellent Benefits**
**Monday - Friday 08:45 - 17:15**
**Crawley**
**Our client is a family run design and manufacturing business. We are partnering with the business to supply a Customer Account Specialist on a permanent basis. This is a great opportunity to join a growing and well-respected engineering business.**
**Customer Account Specialist**
- Processing sales/service orders with accuracy and efficiency ensuring proper configuration, pricing and delivery scheduling from initial enquiry, order intake, order fulfilment, shipment through to invoice.
- Taking ownership for the entire life cycle of the order and act as liaison between Engineering, Production, Service and Accounts departments.
- Maintain complete and accurate order files ensuring all information is kept up to date.
- Effectively setting priorities to meet workload deadlines and commitments.
- Preparation of sales quotations
- Reviewing factory confirmed despatch dates againstrequested despatch date and take appropriate action to align the dates as closely as possible.
- Ensuring established processes are followed and adjusted when more efficient ways of working are introduced and agreed and support the implementation of new systems.
- Preparing all necessary trade / export / import documents according to the appropriate commercial laws and regulations and make sure freight is booked to customer requirements.

**Customer Account Specialist**
**Essential Skills/Experience/Qualifications required**:

- Be Degree qualified.
- Interest and ability to understand and learn the technical properties/data of the diverse product range
- Confident with good communication skills to liaise with our extensive range of worldwide customers and internal departments.
- Ability to work under pressure, taking responsibility for orders received, quotations, projects, and customer interactions to fully support the sales department.

**Customer Account Specialist**
**Desirable Skills/Experience/Qualifications required**:

- Previous experience of order processing skills and exporting overseas (Incoterms)
- An education with a technical, science or engineering background.
- Intermediate to advanced level in Microsoft Office.
- Experience of an MRP / ERP system (Preferably Dynamics 365)



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