Director of Wholesale Operations
2 weeks ago
**About Markel**:
Avencia Consulting are an RPO who provide a recruitment service to our client Markel International.
Markel Corporation (NYSE - MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.
In each of our businesses, we seek to deliver innovative products and adaptable customer service so that we can be a market leader. Our time horizon is long-term, our approach is disciplined, and our focus is on continuously improving the quality of thecustomer experience.
**Role Overview**:
The Wholesale Operations Director work closely with the International Chief Operating Officer to enhance and transform the operations of Markel International's (MINT) Wholesale division. Working with key collaborators across Wholesale underwriting, claims,IT and Data, the individual will be responsible for shaping a 21st century operating model that will position the company for future scalable growth.
**What you'll be doing**:
- Define and set the strategy for the future Wholesale underwriting and claims operating model, influencing key business lines (Wholesale divisions), IT and Data to obtain agreement and sponsorship.
- Create a lean operating platform that is fit-for-purpose and additive to future business growth
- Look closely at people, processes and systems to identify standard methodologies as well as opportunities for near-term incremental changes. Embed a culture of continuous improvement and consistency of processes across the business.
- Find opportunities for automation, outsourcing or off-shoring and implement these where they drive improvements in efficiency, cost and quality of output
- Own the development of Digital Trading capabilities, working closely with the distribution and underwriting leadership to identify and deliver on specific digital trading opportunities
- Engage with London Market change initiatives (such as Blueprint 2), assessing and implementing changes as required to optimise Markel's use of the market infrastructure.
- Deliver first line governance and oversight controls for wholesale underwriting and claims, including leading consumer duty / product governance and delegated underwriting and claims processes.
- Take day-to-day responsibility for the risk processing side of the business. Exploring ways to improve the speed, accuracy and costs of these functions. Moreover, defining better ways to implement and structure this alongside the risk underwriting.
- Be a valued and effective part of the senior management team, setting the tone and encouraging a collaborative, commitment in improving culture
- Ensure there is effective operational reporting in place across the Wholesale division.
**What we're looking for**:
- Define and set the strategy for the future Wholesale underwriting and claims operating model, influencing key business lines (Wholesale divisions), IT and Data to obtain agreement and sponsorship.
- Create a lean operating platform that is fit-for-purpose and additive to future business growth
- Look closely at people, processes and systems to identify standard methodologies as well as opportunities for near-term incremental changes. Embed a culture of continuous improvement and consistency of processes across the business.
- Find opportunities for automation, outsourcing or off-shoring and implement these where they drive improvements in efficiency, cost and quality of output
- Own the development of Digital Trading capabilities, working closely with the distribution and underwriting leadership to identify and deliver on specific digital trading opportunities
- Engage with London Market change initiatives (such as Blueprint 2), assessing and implementing changes as required to optimise Markel's use of the market infrastructure.
- Deliver first line governance and oversight controls for wholesale underwriting and claims, including leading consumer duty / product governance and delegated underwriting and claims processes.
- Take day-to-day responsibility for the risk processing side of the business. Exploring ways to improve the speed, accuracy and costs of these functions. Moreover, defining better ways to implement and structure this alongside the risk underwriting.
- Be a valued and effective part of the senior management team, setting the tone and encouraging a collaborative, commitment in improving culture
- Ensure there is effective operational reporting in place across the Wholesale division.
**What's in it for you**:
- A very competitive basic salary plus bonus & benefits
- 25 days' holiday plus Bank Holidays, with the opportunity to buy / sell extra leave
- Company matched pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, Green car benefit scheme, a cycle2work scheme, season ticket loan, Employee Assistance Programme (EAP), parental, adoption and sharedparental leave pay..and plenty more
- Voluntary benefits designed to suit your lifestyle - from discounts and cash back on retail and socialising, to health & wellbeing, travel and technology
- The possibility of working from both the office and from home (hybrid), flexible working or other options are available
- You'll get the chance to follow your chosen career path anywhere within Markel
- You'll be joining a global network of experienced, innovative and dedicated individuals across multiple teams and countries. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do justthat
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